Customer Success Manager

smartlyio; Ciudad de México; On-site; MXN 700,000 - 900,000; Full time

Job summary

Smartly.io seeks a Customer Success Manager to drive retention and growth within a growing Enterprise CS team. You will manage a book of business, drive adoption, renewals, and expansion, collaborating with partners like Facebook, TikTok, Pinterest and Snapchat.

You will become a Smartly.io platform expert, translating data into actionable insights, and building lasting relationships while informing sales and product direction. Travel may be required for industry events and meetings.

Qualifications

• 5+ years of relevant experience in a customer success or similar customer-facing function.
• Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat, etc).
• Empathetic, positive, and focused on helping customers achieve goals.
• Results-driven with action and collaboration.
• Clear communication and ability to translate data into insights.
• Self-driven with entrepreneurial spirit and strong written/spoken communication.
• Willingness to travel for meetings and events when possible.

Responsibilities

• Act as the main point of contact for customers to deliver an exceptional experience and maximize value.
• Become a specialist in the Smartly.io platform and social advertising to solve customer problems.
• Build and nurture relationships with customers and partners like Facebook and Pinterest.
• Be the voice of customers to inform sales, product roadmap, and strategy.
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Help build a world-class CS organization and a knowledge library to differentiate us.

Skills

Customer success

Social advertising

Relationship management

Communication

Problem solving

Tools

Facebook

TikTok

Pinterest

Snapchat

Smartly.io platform

Job description

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We're looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.

As a Customer Success Manager at Smartly.io you will...

• Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
• Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
• Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
• Be the voice of customers to inform our sales process and product roadmap
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

We are looking for you if you...

• Possess 5+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into insights
• Have self-driven, entrepreneurial spirit
• Have strong spoken and written communication skills
• Are able and willing to travel for meetings, conferences and industry events (when possible)

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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