Senior Customer Success Manager

Smartly.io; Ciudad de México; Presencial; MXN 1.406.964 - 1.758.706; Jornada completa

Descripción de la vacante

A leading advertising technology company in Mexico is seeking a Senior Customer Success Manager who will manage customer accounts and provide consultative advice to enhance their online marketing strategies. The ideal candidate has over 5 years of experience in account management within the B2B SaaS or agency domain, possesses excellent communication skills, and is fluent in both English and Spanish. This role involves fostering long-term relationships with customers and collaborating closely with team members to ensure success.

Formación

• 5+ years of experience in account management, preferably in online marketing.
• Ability to explain complex concepts clearly and provide consultative advice.
• Professional spoken and written English plus fluency in Spanish.

Responsabilidades

• Manage and nurture customer accounts with day-to-day communication.
• Work closely with customers to optimize their online marketing strategy.
• Take full ownership of growing and managing your target market.

Conocimientos

Account management

Online marketing strategy

B2B SaaS experience

Communication skills

Fluent in Spanish

Descripción del empleo

***PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH***

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?

As a Senior Customer Success Manager (Spanish speaking) at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As a Senior Customer Success Manager at Smartly.io, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
• Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems
• Build, manage and develop strong relationships with customers and Facebook
• Collaborate with customers, Smartly.io Customer Success Managers and the product development team to maintain the quick feedback loop

We're definitely looking for you, if you...

• Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
• Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
• Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
• Have professional spoken and written English plus fluency in Spanish
  Are able and willing to travel for meetings, conferences and industry events

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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