Enterprise Client Support & Success Specialist

Jobvite, Inc.; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Health insurance (MetLife)

Savings fund matching

Monthly grocery vouchers

Birthday day off

CalmApp subscription

Hybrid work style (3 days in office)

Family leave program

Professional development opportunities

Job summary

Meltwater is looking for a Client Support Specialist to manage a portfolio of Enterprise Premium Support clients in a hybrid Mexico City setting. You will collaborate with the Program Manager and Sales to fulfill customer requirements and translate complex data into actionable recommendations.

Ideal candidates have a minimum of 3 years in B2B SaaS support, strong English, and experience with large-scale enterprise implementations. Office presence is required 3 days a week at Lago Alberto Street.

Qualifications

• Bachelor’s degree or higher; 3+ years in B2B client support, SaaS preferred.
• Proficiency in at least one major business domain (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial).
• Strong analytical and communications skills across all levels.

Responsibilities

• Manage a portfolio of Enterprise Premium Support clients.
• Oversee completion of the customer's scope of work and create blueprints.
• Architect global project structures with Boolean logic for client strategy.
• Translate data and technical findings into actionable recommendations.
• Collaborate with Customer Success Executive and Program Manager to improve offerings.

Skills

Analytical skills

Communication skills

English proficiency

Boolean logic

Data structuring

Cross-functional collaboration

Enterprise software experience

Problem-solving

Education

Bachelor’s degree or higher

Job description

Meltwater is looking for a Client Support Specialist to manage a portfolio of Enterprise Premium Support clients in a hybrid Mexico City setting. You will collaborate with the Program Manager and Sales to fulfill customer requirements and translate complex data into actionable recommendations.

Ideal candidates have a minimum of 3 years in B2B SaaS support, strong English, and experience with large-scale enterprise implementations. Office presence is required 3 days a week at Lago Alberto Street.