Specialist, Customer Acquisition - Bilingual

Concentrix Services Mexico, S.A. de C.V.; Ciudad de México; On-site; MXN 335,000 - 625,000; Full time

Job summary

Concentrix in Mexico City Downtown Insurgentes seeks a Specialist, Customer Acquisition to drive renewals and services through outbound calls and emails.

The role requires bilingual English and Spanish, 2+ years in sales, and strong CRM proficiency. You will forecast, manage the customer journey, and collaborate with a dedicated team to hit revenue targets.

Qualifications

• 2+ years of sales experience.
• Minimum B2 English level.
• Track record of meeting personal and team quotas.
• Experience in high-volume calling.
• Experience in customer-facing roles.
• MS Office proficiency.
• Experience with Salesforce or similar CRM.
• Willingness to commute to our site in Mexico City.

Responsibilities

• Sell renewals and services to assigned clients.
• Upsell opportunities within the territory.
• Provide accurate weekly/monthly/quarterly forecasts.
• Maintain mastery of product knowledge and services.
• Address customer concerns and roadblocks to achieve satisfaction.
• Manage high volume outbound calls and emails.
• Maintain CRM data and document interactions.

Skills

Sales experience

CRM experience

MS Office proficiency

Outbound calling

Bilingual English/Spanish

Quota attainment

Tools

Salesforce.com

Job description

Job Title: Specialist, Customer Acquisition - Bilingual Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Have 2+ years of experience working in a sales capacity Minimum B2 English level Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience in customer fronting roles Experience learning new technology and data Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Willingness to commute to our site at Mexico City (near by Poliforum) You Will Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities. Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location: MEX Mexico City Downtown Insurgentes Language Requirements: English (Required), Mexican Spanish (Required) Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.