Enterprise Account Director – AI-Powered CX Growth

Genesys; México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AI at enterprise scale

Flexible-first culture

Growth in the AI era

Time to recharge and give back

Great Place to Work certification

Descripción de la vacante

Genesys is seeking an Account Director, Enterprise in Mexico to partner with CX and AI-driven initiatives for top-tier customers. You will drive revenue growth, renewals and expansion across strategic accounts while aligning business priorities with Genesys solutions.

In this role, you will engage C-level stakeholders, manage complex commercial negotiations and collaborate with pre-sales, consulting and customer success teams to deliver measurable value and long-term account success in a

Formación

• 10+ years of enterprise account management experience in software/SaaS.
• Proven track record of growing revenue through upsell, cross-sell and renewals.
• Experience managing C-level relationships in large organizations.
• Ability to develop and execute long-term account strategies for expansion.
• Experience with complex commercial cycles including multi-year agreements.
• Business acumen linking technology to measurable business outcomes.
• Fluency in English (business level).

Responsabilidades

• Develop and execute strategic account plans focused on revenue growth and expansion.
• Identify upsell and cross-sell opportunities across business units.
• Build relationships with C-level stakeholders to position Genesys as a strategic partner.
• Expand account footprint by aligning objectives with CX transformation and AI initiatives.
• Lead renewals, expansions and contract negotiations.
• Collaborate with pre-sales, consulting, customer success and partners.
• Monitor account health, adoption metrics and customer satisfaction.
• Drive executive engagement and account governance to ensure long-term success.

Conocimientos

Enterprise account management

C-level relationships

Strategic account planning

Upsell & renewals

Business acumen

English fluency

Descripción del empleo

Genesys is seeking an Account Director, Enterprise in Mexico to partner with CX and AI-driven initiatives for top-tier customers. You will drive revenue growth, renewals and expansion across strategic accounts while aligning business priorities with Genesys solutions.

In this role, you will engage C-level stakeholders, manage complex commercial negotiations and collaborate with pre-sales, consulting and customer success teams to deliver measurable value and long-term account success in a