Engineer I,Systems Reliability Engineering

Levi Strauss & Co; Ciudad de México; Híbrido; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Levi Strauss & Co. is seeking an Engineer I in Systems Reliability Engineering to help ensure the reliability, availability, and operational performance of critical Retail Technology platforms supporting our global business.

You will manage production support activities and collaborate with engineering and business teams to improve service reliability. The role focuses on incident management, root cause analysis, and driving automation and monitoring to reduce recurring issues, with

Formación

• Bachelor's degree or equivalent experience in CS/IT/Engineering.
• 6+ years in Application Reliability, SRE, or retail tech.
• Experience with incident and problem management in global production.
• Proficiency in monitoring, automation, and scripting technologies.

Responsabilidades

• Manage production incidents and issues with timely resolution.
• Perform root cause analysis and implement corrective actions.
• Support production releases and operational readiness.
• Drive automation and monitoring to reduce recurring issues.
• Collaborate with engineering, vendors, and business stakeholders.

Conocimientos

Incident management

Root cause analysis

Monitoring & observability

Automation

Production support

Cross-team collaboration

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

New Relic

Python

CI/CD

AIOps

Descripción del empleo

## Engineer I,Systems Reliability EngineeringApply: Office, Mexico, D.F., Mexico: Full time: Posted Today: End Date: December 25, 2026 (30+ days left to apply): R-0158482Calling all originals: At Levi Strauss & Co., you can be yourself and be part of something bigger. We are a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future. **Introduction**As an Engineer I within Systems Reliability Engineering, you will help ensure the reliability, availability, and operational performance of critical Retail Technology platforms that support Levi Strauss & Co. global business. You will independently manage production support activities, resolve complex technical issues, and partner with engineering and business teams to improve service reliability and operational excellence across application and infrastructure environments. **About the Job*** Manage production incidents and operational issues, ensuring timely resolution and minimizing business impact across Retail Technology services.* Perform root cause analysis and implement corrective actions that improve platform reliability, stability, and long-term service performance.* Support production releases, service transitions, and operational readiness activities to ensure successful deployment and ongoing support of technology solutions.* Drive automation, monitoring, and continuous improvement initiatives that enhance operational efficiency and reduce recurring support issues.* Collaborate with engineering teams, vendors, and business stakeholders to identify reliability risks, optimize platform performance, and promote engineering best practices. **About You*** Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.* 6+ years of experience in Application Reliability, Infrastructure Operations, Production Support, Site Reliability Engineering, or Retail Technology environments.* Experience supporting enterprise applications or infrastructure within a global production environment.* Strong knowledge of incident management, problem management, troubleshooting, root cause analysis, and production support processes.* Experience with monitoring, observability, automation, and operational support technologies, including scripting and modern engineering tools.* Technical Skills: Retail Platforms & Store Technology: Xstore, Xoffice, Point of Sale, ORCE, MPOS, RFID, Omnichannel, Retail Store Systems, Network, and Infrastructure; Enterprise Platforms (APIs, Azure, Databases, Endpoints); Reliability Engineering (Incident, Problem, Change, SRE); Observability & Automation (New Relic, Python, CI/CD, AIOps); Security & Governance (ITIL, Security, Compliance, Risk)## ## **LOCATION**Mexico, D.F., Mexico## ## **FULL TIME/PART TIME**Full time## **Current LS&Co Employees, apply via your Workday account.**