Engagement Operations Specialist — Contracts & Freelancers

K2 Partnering Solutions; Chihuahua; Hybrid; MXN 240,000 - 420,000; Full time

Job summary

K2 Partnering Solutions in Mexico City is seeking an Engagement Operations Coordinator to streamline onboarding, contract administration, and client/consultant communications. You will resolve inquiries, maintain records, and support efficient engagement processes.

The role requires strong organizational skills, proactive communication, and attention to detail to ensure high-quality service for US-based and local stakeholders in a fast-paced environment.

Qualifications

• Fluent English communication with US-based clients and consultants.
• Strong interpersonal and written communication skills.
• Customer-centric mindset with prompt, professional responses.

Responsibilities

• Account and Contract Support: manage renewals, update internal records, and liaise with clients and consultants.
• Freelancer Coordination: onboard independents, oversee timesheets, and address payment or contract queries.
• Client and Consultant Communication: collect feedback, support transitions, and coordinate with IT, support, and finance.

Skills

Fluent English

Interpersonal skills

Customer service

Multitasking

Contract management

Problem solving

Attention to detail

Adaptability

Continuous improvement

Team player

Job description

K2 Partnering Solutions in Mexico City is seeking an Engagement Operations Coordinator to streamline onboarding, contract administration, and client/consultant communications. You will resolve inquiries, maintain records, and support efficient engagement processes.

The role requires strong organizational skills, proactive communication, and attention to detail to ensure high-quality service for US-based and local stakeholders in a fast-paced environment.