Engagement Operations Coordinator

K2 Partnering Solutions; Chihuahua; Hybrid; MXN 240,000 - 420,000; Full time

Job summary

K2 Partnering Solutions in Mexico City is seeking an Engagement Operations Coordinator to streamline onboarding, contract administration, and client/consultant communications. You will resolve inquiries, maintain records, and support efficient engagement processes.

The role requires strong organizational skills, proactive communication, and attention to detail to ensure high-quality service for US-based and local stakeholders in a fast-paced environment.

Qualifications

• Fluent English communication with US-based clients and consultants.
• Strong interpersonal and written communication skills.
• Customer-centric mindset with prompt, professional responses.

Responsibilities

• Account and Contract Support: manage renewals, update internal records, and liaise with clients and consultants.
• Freelancer Coordination: onboard independents, oversee timesheets, and address payment or contract queries.
• Client and Consultant Communication: collect feedback, support transitions, and coordinate with IT, support, and finance.

Skills

Fluent English

Interpersonal skills

Customer service

Multitasking

Contract management

Problem solving

Attention to detail

Adaptability

Continuous improvement

Team player

Job description

Engagement Operations Coordinator

Using your strong organizational and communication skills, you will help resolve inquiries, support onboarding and administrative processes, and ensure a seamless experience throughout each engagement. This position is ideal for individuals who are detail-oriented, proactive, and enjoy working in a dynamic environment while supporting both operational efficiency and customer satisfaction.

Account and Contract Support

• Proactively manage contract renewals, starting 6-8 weeks before expiration.
• Coordinate accurate setup and updates of internal records for both new and renewed agreements.
• Maintain direct contact with clients and consultants to confirm contract details and strengthen relationships.
• Enter and update relevant data into internal systems.
• Support the creation and distribution of service contracts in coordination with the compliance team.

Freelancer Coordination

• Serve as the main point of contact for independent professionals regarding onboarding, contracts, and payment queries.
• Monitor and ensure timely submission of timesheets; follow up on delays.
• Communicate updates about contract renewals, extensions, and end dates.
• Help resolve inquiries related to payments, working conditions, or administrative issues.

Client and Consultant Communication

• Collect and share feedback from clients and placed consultants post-placement.
• Maintain contact with placed individuals to support smooth transitions into roles.
• Act as a liaison between clients, consultants, and internal departments (e.g., IT, support, finance) to resolve questions or issues.
• Provide guidance on internal referral or incentive programs when applicable.

Skills and Requirements

Fluent English communication skills, as the role involves interaction with U.S.-based clients and consultants.

Strong interpersonal skills for effective communication with both internal teams and external stakeholders.

Customer service mindset with the ability to address needs in a timely and professional manner.

Ability to manage multiple priorities while maintaining high levels of organization.

Previous experience with contract or document management is a plus.

Problem-solving skills to address operational issues as they arise.

High attention to detail to ensure data accuracy and compliance.

Adaptability to thrive in a dynamic and fast-paced environment.

Continuous improvement mindset to enhance workflows and processes.

Team player with a collaborative and proactive approach.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.