End User Support Engineer L2

Tata Consultancy Services; Santiago de Querétaro, Región Centro, Monterrey; Híbrido; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct contract

Legal benefits and above

Descripción de la vacante

Tata Consultancy Services seeks an End User Support Engineer L2 to support Windows 11 and iOS environments. The role requires relocation or presence in Querétaro, CDMX, Guadalajara, or Monterrey, with at least 3 days in the office per week.

Key tasks include troubleshooting across AD/Intune, ServiceNow, and Defender, plus strong documentation and ITIL familiarity. Excellent communication and prioritization are essential.

Formación

• Experience supporting Windows 11 and iOS environments.
• Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune.
• Experience with ServiceNow or other ITSM tools; familiarity with endpoint security solutions.

Responsabilidades

• Provide end-user technical support and incident resolution.
• Triage, investigate, and troubleshoot incidents across Windows and mobile environments.
• Document issues and solutions; follow ITIL-aligned processes.
• Collaborate with cross-functional teams to restore services quickly.

Conocimientos

Troubleshooting

Analytical thinking

Communication skills

Incident prioritization

Herramientas

Windows 11

iOS environments

Microsoft 365

Active Directory

Azure AD Entra ID

Group Policies

Microsoft Intune

ServiceNow

ITSM tools

Microsoft Defender

Descripción del empleo

Job summary:

TCS is looking for an End User Support Engineer L2

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)

Technical Skills

• Strong experience supporting Windows 11 and iOS environments, hands-on experience with Microsoft 365 suite.
• Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune
• Experience with ServiceNow or other ITSM tools.
• Familiarity with endpoint security solutions such as Microsoft Defender.
• Familiarity with ITIL fundamentals

Soft Skills

• Excellent troubleshooting and analytical skills.
• Effective verbal and written communication skills.
• Ability to prioritize and manage multiple incidents simultaneously.
• Strong documentation and process-oriented mindset.

Nice-to-Have Experience

• DEX platform – Nexthink
• VIP/Executive support.
• Workspace modernization and digital workplace initiatives.

What we offer to you:

• Direct contract (indeterminate time with initial probation period)
• Benefits of the law and above

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.