End User Support Engineer L2 — Windows/iOS, M365 & ITIL

Tata Consultancy Services; Santiago de Querétaro, Región Centro, Monterrey; Híbrido; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct contract

Legal benefits and above

Descripción de la vacante

Tata Consultancy Services seeks an End User Support Engineer L2 to support Windows 11 and iOS environments. The role requires relocation or presence in Querétaro, CDMX, Guadalajara, or Monterrey, with at least 3 days in the office per week.

Key tasks include troubleshooting across AD/Intune, ServiceNow, and Defender, plus strong documentation and ITIL familiarity. Excellent communication and prioritization are essential.

Formación

• Experience supporting Windows 11 and iOS environments.
• Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune.
• Experience with ServiceNow or other ITSM tools; familiarity with endpoint security solutions.

Responsabilidades

• Provide end-user technical support and incident resolution.
• Triage, investigate, and troubleshoot incidents across Windows and mobile environments.
• Document issues and solutions; follow ITIL-aligned processes.
• Collaborate with cross-functional teams to restore services quickly.

Conocimientos

Troubleshooting

Analytical thinking

Communication skills

Incident prioritization

Herramientas

Windows 11

iOS environments

Microsoft 365

Active Directory

Azure AD Entra ID

Group Policies

Microsoft Intune

ServiceNow

ITSM tools

Microsoft Defender

Descripción del empleo

Tata Consultancy Services seeks an End User Support Engineer L2 to support Windows 11 and iOS environments. The role requires relocation or presence in Querétaro, CDMX, Guadalajara, or Monterrey, with at least 3 days in the office per week.

Key tasks include troubleshooting across AD/Intune, ServiceNow, and Defender, plus strong documentation and ITIL familiarity. Excellent communication and prioritization are essential.