Order Management Analyst

PepsiCo Inc.; Colonia Tajín; On-site; MXN 350,000 - 520,000; Full time

Job summary

PepsiCo Inc. in Veracruz, Mexico seeks an Order Management Analyst to own end-to-end order execution for assigned customers, from receipt to delivery to warehouses and stores.

You will ensure service levels, monitor KPI-related performance, and collaborate with internal partners to resolve issues and protect revenue. The role emphasizes proactive communication, data integrity across systems, and proactive problem-solving to support promotions and launches while maintaining high fill rates and

Qualifications

• Written & Verbal Fluency in English.
• Bachelor's degree or relevant experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service.
• Strong written and verbal communication skills with the ability to adapt style to needs of audience.
• Strong problem solving, issue resolution, influencing and prioritization skills.

Responsibilities

• Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions
• Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness – executing actions
• Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing – executing actions
• Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) – executing actions
• Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns – executing actions
• Ensure clear understanding of assigned customers’ agendas and track performance trends – executing actions
• Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support – executing actions

Skills

English fluency

Communication skills

Order management

Logistics planning

Education

Bachelor's degree or relevant experience

Job description

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Order Management Analyst will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. The Order Management Analyst will be accountable for quality of customer service and driving compliance to KPIs related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.

Your Impact

As Order Management Analyst your functions would consist of …

• Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions
• Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness – executing actions
• Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing – executing actions
• Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) – executing actions
• Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns – executing actions
• Ensure clear understanding of assigned customers’ agendas and track performance trends – executing actions
• Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support – executing actions

Qualifications

Who Are We Looking For?

Identify any differentiating expertise required for success in the role.

• Written & Verbal Fluency in English
• Bachelor's degree or relevant experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service
• Strong written and verbal communication skills with the ability to adapt style to needs of audience
• Strong problem solving, issue resolution, influencing and prioritization skills