End-to-End Customer Experience Consultant

APM Terminals Gothenburg; Ciudad López Mateos; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Maersk is seeking a proactive Customer Service professional to enhance customer experience by fostering positive interactions, identifying issues, and delivering timely solutions via phone and email.

You will work in a collaborative environment, own end-to-end customer experience, coordinate with internal and external stakeholders, and ensure compliance with procedures while upholding Maersk's values.

Formación

• Own and manage the end-to-end customer experience in compliance with company procedures.
• Take ownership of customer issues and facilitate timely and effective resolution by engaging relevant stakeholders.
• Understand and address customer inquiries with professionalism and courtesy.

Responsabilidades

• Own and manage the end-to-end customer experience in compliance with company procedures.
• Take ownership of customer issues and facilitate timely and effective resolution by engaging relevant stakeholders.
• Work with customers through phone and email to identify issues and provide solutions.

Descripción del empleo

Maersk is seeking a proactive Customer Service professional to enhance customer experience by fostering positive interactions, identifying issues, and delivering timely solutions via phone and email.

You will work in a collaborative environment, own end-to-end customer experience, coordinate with internal and external stakeholders, and ensure compliance with procedures while upholding Maersk's values.