Enablement Programs & Content Ops Analyst

salesforce; Ciudad de México; On-site; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Well-being reimbursement

Parental leave

Trailhead training

Job summary

Salesforce is seeking a Program & Content Operations Analyst to support the Decoded enablement programs. You will help translate complex technical concepts into engaging, learner-first learning experiences for our internal teams.

This cross-functional role collaborates with Product Marketing, Product Management, and Sales to ensure up-to-date content and impactful communications. You will drive end-to-end program execution, coordinate timelines, and produce engaging internal communications,

Qualifications

• 3+ years of experience in Program or Project Management within Enablement Operations, Internal Communications, or employee-facing programs, ideally within a tech company.

Responsibilities

• Drive end-to-end program execution for recurring enablement series, coordinating timelines, milestones, stakeholders, materials, and deliverables.
• Partner with Product Marketing and Product to align program content roadmaps with the latest Salesforce product innovations.
• Drive audience engagement by creating clear and engaging internal communications, promotional assets, videos, and program recaps that encourage participation and keep employees informed.
• Drive quality by enforcing rigorous content standards and leading peer reviews to ensure a learner-first experience.
• Measure success using metrics such as audience growth, product confidence scores, learner sentiment, and peer-to-peer KPI comparisons.
• Advocate for inclusive and accessible content design.

Skills

Program Management

Content creation

Cross-functional collaboration

Communication skills

Project leadership

Job description

Salesforce is seeking a Program & Content Operations Analyst to support the Decoded enablement programs. You will help translate complex technical concepts into engaging, learner-first learning experiences for our internal teams.

This cross-functional role collaborates with Product Marketing, Product Management, and Sales to ensure up-to-date content and impactful communications. You will drive end-to-end program execution, coordinate timelines, and produce engaging internal communications,