Ejecutivo de Cuentas PyME: Crece y Aporta Valor

Citi Group; Región Centro; Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Citi Group is hiring a Business Development Officer in Mexico to attract, maintain and grow relationships with SME clients, delivering high-value advisory on segment products. You will manage a consolidated client portfolio and drive campaign-based growth in line with franchise goals.

Responsibilities include cross-selling, needs detection, and providing comprehensive financial guidance to position Citi as the primary option for client needs, while adhering to regulatory controls and achieving

Formación

• Previous experience in selling financial products.
• Knowledge of financial products, especially credit to companies, sales techniques.
• Excellent communication skills and management of objections with customers to achieve effective sales

Responsabilidades

• Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio.
• Link existing clients by performing needs detection to achieve a greater Customer-Bank relationship.
• Offer a high value service to SME clients.
• Provide comprehensive advice to SME clients seeking to solve all the needs of the company, positioning the bank as the 1st option in all products.
• Know and execute campaigns and strategies to boost sales growth.
• Execute action plans with Area Coordinator to ensure compliance with the sales plan.
• Scale deviations and action plans, maintaining effective communication with your supervisor.
• Comply with controls and regulations established by the institution.
• Visit clients to understand opportunities for improvement and develop plans aligned with customer expectations, ensuring NPS indexes defined at franchise level.
• Collaborate with Coordinator in designing action plans to achieve NPS goals.
• Identify timely improvements in service and escalate to Coordinator.
• Fulfilling clients' needs while delivering exceptional client experience, measured by specific metrics.
• Assess risk when making business decisions, uphold firm's reputation and Citigroup's safeguards, and escalate/report control issues.

Conocimientos

Experience selling financial products

Knowledge of corporate credit products

Excellent communication & objection mg

Educación

Bachelor's/University degree or equivalent

High school diploma / Bachillerato Concluido

Descripción del empleo

Citi Group is hiring a Business Development Officer in Mexico to attract, maintain and grow relationships with SME clients, delivering high-value advisory on segment products. You will manage a consolidated client portfolio and drive campaign-based growth in line with franchise goals.

Responsibilities include cross-selling, needs detection, and providing comprehensive financial guidance to position Citi as the primary option for client needs, while adhering to regulatory controls and achieving