Ejecutivo Atención a Clientes USA Bilingüe

COPAMEX; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

COPAMEX is seeking a Customer Service Analyst for the Industrial Sector in its Polanco offices in CDMX. The role centers on supporting the U.S. Sales Team with accurate order management and proactive communication to prevent escalations.

You will handle inquiries and maintain a customer-focused approach to ensure a high-quality journey. Requirements include a bachelor's degree in International Business Relations or related field and English proficiency at C1/C2 level, with SAP experience and 3

Formación

• Bachelor's degree in International Business Relations or related field.
• English proficiency at a C1 or C2 level.
• As a Customer Service, you will support the U.S. Sales Team with accurate order management and timely communication.
• You will reduce escalations by proactive communication and ensuring issues are resolved before they escalate.
• Combine expertise with a service mindset to deliver a seamless customer journey.

Responsabilidades

• Process customer orders accurately and on time to ensure smooth fulfillment and delivery.
• Respond to inquiries on order status, pricing, and availability to support U.S. Sales Team decisions.
• Manage and resolve cases in ERP to deliver fast and effective solutions.
• Execute transactions aligned with customer requirements and operational standards.
• Collaborate with U.S. Sales Teams to align priorities and prevent escalations.

Conocimientos

Customer service experience

Data entry

Communication skills

Time management

Self-starter

Educación

Bachelor's degree in International Business Relations or related field

Herramientas

SAP

Descripción del empleo

Customer Service Analist / Industrial Sector

Polanco, Ciudad de México.

Somos una Empresa 100% Mexicana, con más de 90 años en el mercado. Por crecimiento buscamos CUSTOMER SERVICE ANALYST / Industrial Sector, en nuestras Oficinas Comerciales en la CDMX.

Requirements

• Bachelor's degree in International Business Relations or related field.
• English proficiency at a C1 or C2 level.
• As a Customer Service, you will be at the center of our customer experience, supporting U.S. Sales Team with accurate and timely order management. Your work will directly influence how quickly and effectively our customers receive the solutions they need.
• You will help reduce escalations by maintaining proactive communication and ensuring issues are resolved before they become critical. Your attention to detail and responsiveness will strengthen trust between The Enterprise and our customers.
• By combining your expertise with a service mindset, you will play a key Paper in delivering a seamless, reliable, and high-quality customer journey.

Responsibilities

• Process customer orders accurately and on time to ensure smooth fulfillment and delivery.
• Respond to inquiries on order status, pricing, and availability to support U.S. Sales Team decision-making.
• Manage and resolve cases in ERP to deliver fast and effective solutions.
• Execute transactions aligned with customer requirements and operational standards.
• Collaborate with U.S. Sales Teams to align priorities and prevent escalations.

Skills

• 3 years of experience in customer service and data entry handling orders, calls, and email-based inquiries.
• Fluent English communication skills (written and spoken).
• Ability to work with systems such as SAP.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Self-starter with the ability to prioritize tasks and manage time effectively.