Analista de Servicio al Cliente

Oferta confidencial; Saltillo; Presencial; MXN 200.880 - 267.840; Jornada completa

Descripción de la vacante

Oferta confidencial is seeking a Customer Service Analyst to provide exceptional support by addressing inquiries, resolving issues, and maintaining strong customer relationships.

The role focuses on effective communication, problem-solving, and collaboration with cross-functional teams to ensure satisfaction in a fast-paced environment. Bachelor's degree required, 1–3 years experience preferred, proficiency with Microsoft Office and CRM systems is expected.

Formación

• Bachelor's degree required.
• 1–3 years of experience in customer service or related role preferred.
• Experience in fast-paced environments is a plus.

Responsabilidades

• Provide exceptional customer support by addressing inquiries and resolving issues.
• Maintain positive customer relationships through effective communication and problem-solving.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

CRM systems

Descripción del empleo

Position Summary

The Customer Service Analyst is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.

Qualifications

• Education: Bachelor's degree required.

Experience

• Minimum 1–3 years of experience in customer service, customer support, or a related role.
• Experience working in a fast-paced environment preferred.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused mindset with a professional and positive attitude.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.

Preferred Qualifications

• Experience with ERP and CRM platforms (SAP, Oracle, Salesforce, etc.).
• Bilingual proficiency (English/Spanish).
• Experience supporting customers in manufacturing, logistics, retail, or service industries.