E-Commerce Sr. Manager, Mexico

Levi Strauss & Co.; Ciudad de México; On-site; MXN 1,500,000 - 2,100,000; Full time

Job summary

Levi Strauss & Co. in Mexico City is seeking a senior leader to own the Mexico e-commerce strategy and operating plan for Levi.com, marketplaces and digital partnerships.

The role drives net sales, profitability and KPI governance across a fast-moving digital landscape. You will partner with Merchandising, Planning and Finance to optimize assortment, pricing, demand and inventory, while leading digital merchandising, CRM and loyalty initiatives to accelerate growth across channels.

Responsibilities

• Own the Mexico e-commerce strategy and annual operating plan across Levi.com, marketplaces and digital partnerships.
• Be accountable for net sales, gross profit, EBIT, operating expenses, forecast accuracy and ROI.
• Build forecasts, scenarios and business cases, identifying risks and opportunities against forecast and prior year.
• Lead the digital commercial calendar, including product launches, events, promotions, markdowns and channel-specific growth initiatives.
• Partner with Merchandising, Planning and Finance on assortment, pricing, demand, replenishment, stock allocation, availability and inventory productivity.
• Lead digital merchandising, product discovery, onsite search, recommendations, content quality and conversion optimization across the full customer funnel.
• Define and boost the marketplace portfolio and operating model, including commercial terms, assortment, pricing, media, fulfillment, service levels and profitability.
• Lead the e-commerce agenda for omnichannel capabilities, including Click & Collect, returns in store, ship from store, endless aisle and unified inventory.
• Own the business roadmap and prioritization for e-commerce platforms, order management, CRM, loyalty, payments, analytics, integrations and automation.
• Partner with IT to define requirements, manage testing and deployment, mitigate risk and ensure adoption of new capabilities with limited customer impact.
• Oversee order management, fulfillment, last mile, customer service, returns, cancellations and service-level performance.
• Ensure reliable financial, transactional, funnel, consumer and operational data, with shared KPI definitions and clear governance.
• Lead and develop the Mexico e-commerce team and create clear accountability across internal partners, agencies and vendors.

Job description

## E-Commerce Sr. Manager, MexicoApply: Office, Mexico, D.F., Mexico: Full time: Posted Today: R-0159151# Essential Duties and Responsibilities:· Own the Mexico e-commerce strategy and annual operating plan across Levi.com, marketplaces and relevant digital partnerships.· Be accountable for net sales, demand, gross profit, gross margin, EBIT, operating expenses, forecast accuracy and return on investment.· Build forecasts, scenarios and business cases, identifying business risks, opportunities and corrective actions against forecast and prior year.· Lead the digital commercial calendar, including product launches, key events, promotions, markdowns and channel-specific growth initiatives.· Partner with Merchandising, Planning and Finance on assortment, pricing, demand, replenishment, stock allocation, availability, aging and inventory productivity.· Lead digital merchandising, product discovery, onsite search, recommendations, content quality and conversion optimization across the full customer funnel.· Define and boost the marketplace portfolio and operating model, including commercial terms, assortment, pricing, media, fulfillment, service levels and profitability.· Lead the e-commerce agenda for omnichannel capabilities, including Click & Collect, returns in store, ship from store, endless aisle and unified inventory.· Own the business roadmap and prioritization for e-commerce platforms, order management, CRM, loyalty, payments, analytics, integrations and automation.· Partner with IT to define requirements, manage testing and deployment, mitigate risk and ensure adoption of new capabilities with limited customer impact.· Oversee order management, fulfillment, last mile, customer service, returns, cancellations and service-level performance.· Ensure reliable financial, transactional, funnel, consumer and operational data, with shared KPI definitions and clear governance.· Lead and develop the Mexico e-commerce team and create clear accountability across internal partners, agencies and vendors.# Other Duties and Responsibilities:· Partner with Marketing to align paid media, search, social, affiliates and CRM activity with revenue, profitability and customer goals.· Set performance objectives for traffic quality, conversion rate, customer acquisition cost, return on ad spend and incremental business impact.· Lead local adoption of CRM and loyalty capabilities, including segmentation, lifecycle journeys, personalization, retention and customer lifetime value measurement.· Drive payment acceptance, fraud and chargeback optimization with Finance, IT and payment partners.· Ensure accurate product information, pricing, promotions, imagery, tracking and quality assurance before deployment.· Lead experimentation and continuous improvement across product discovery, product detail, cart, checkout, mobile and post-purchase journeys.· Evaluate new marketplaces, social commerce opportunities, AI and emerging digital tools through disciplined business cases, pilots and measurable success criteria.· Own budgets, scopes of work, service levels and performance reviews for agencies, platforms and full-commerce partners.· Lead contract renewals and vendor negotiations with a focus on cost efficiency, operational independence, accountability and scalability.· Establish weekly, monthly and quarterly operating rhythms with clear actions, decisions, owners, risks and due dates.· Ensure compliance with Finance, Legal, Procurement, Security and Data Privacy requirements.· Communicate business performance, risks, decisions and investment needs through concise, data-driven executive storytelling.· Work independently to develop practical solutions in a fast-moving, complex and highly cross-functional environment.· Maintain a positive attitude and make a valuable contribution toward LS&Co. culture of originality, empathy, integrity and courage.· Perform other duties or special projects as assigned.## ## **LOCATION**Mexico, D.F., Mexico## ## **FULL TIME/PART TIME**Full time## **Current LS&Co Employees, apply via your Workday account.**