E-Commerce Sr. Manager, Mexico

Levi Strauss & Co.; Ciudad de México; Vor Ort; MXN 900.000 - 1.100.000; Vollzeit

Zusammenfassung

Levi Strauss & Co. is seeking a senior e-commerce leader in Mexico City to own our local online strategy and operating plan. You will drive growth across Levi.com, marketplaces and digital partnerships, while ensuring profitability and forecast accuracy.

You will partner with Merchandising, Planning and Finance to optimize assortment, pricing and inventory, and lead digital initiatives from discovery to checkout, including CRM and loyalty integration.

Qualifikationen

• Proven experience leading e-commerce strategy and annual operating plans.
• Ability to forecast demand, profitability and ROI across channels.
• Strong cross-functional collaboration with merchandising, finance and IT.

Aufgaben

• Own the Mexico e-commerce strategy and operating plan across Levi.com and marketplaces.
• Lead digital merchandising, onsite search, recommendations and conversion optimization.
• Define marketplace portfolio, pricing, media, fulfillment and profitability.
• Oversee order management, logistics, returns and service levels.
• Partner with IT to deploy new capabilities with minimal customer impact.

Kenntnisse

Forecasting

Digital strategy

E-commerce leadership

Cross-functional leadership

Performance optimization

Tools

CRM

Analytics tools

Order management

Jobbeschreibung

Essential Duties and Responsibilities:

• Own the Mexico e-commerce strategy and annual operating plan across Levi.com, marketplaces and relevant digital partnerships.
• Be accountable for net sales, demand, gross profit, gross margin, EBIT, operating expenses, forecast accuracy and return on investment.
• Build forecasts, scenarios and business cases, identifying business risks, opportunities and corrective actions against forecast and prior year.
• Lead the digital commercial calendar, including product launches, key events, promotions, markdowns and channel-specific growth initiatives.
• Partner with Merchandising, Planning and Finance on assortment, pricing, demand, replenishment, stock allocation, availability, aging and inventory productivity.
• Lead digital merchandising, product discovery, onsite search, recommendations, content quality and conversion optimization across the full customer funnel.
• Define and boost the marketplace portfolio and operating model, including commercial terms, assortment, pricing, media, fulfillment, service levels and profitability.
• Lead the e-commerce agenda for omnichannel capabilities, including Click & Collect, returns in store, ship from store, endless aisle and unified inventory.
• Own the business roadmap and prioritization for e-commerce platforms, order management, CRM, loyalty, payments, analytics, integrations and automation.
• Partner with IT to define requirements, manage testing and deployment, mitigate risk and ensure adoption of new capabilities with limited customer impact.
• Oversee order management, fulfillment, last mile, customer service, returns, cancellations and service-level performance.
• Ensure reliable financial, transactional, funnel, consumer and operational data, with shared KPI definitions and clear governance.
• Lead and develop the Mexico e-commerce team and create clear accountability across internal partners, agencies and vendors.

Other Duties and Responsibilities:

• Partner with Marketing to align paid media, search, social, affiliates and CRM activity with revenue, profitability and customer goals.
• Set performance objectives for traffic quality, conversion rate, customer acquisition cost, return on ad spend and incremental business impact.
• Lead local adoption of CRM and loyalty capabilities, including segmentation, lifecycle journeys, personalization, retention and customer lifetime value measurement.
• Drive payment acceptance, fraud and chargeback optimization with Finance, IT and payment partners.
• Ensure accurate product information, pricing, promotions, imagery, tracking and quality assurance before deployment.
• Lead experimentation and continuous improvement across product discovery, product detail, cart, checkout, mobile and post-purchase journeys.
• Evaluate new marketplaces, social commerce opportunities, AI and emerging digital tools through disciplined business cases, pilots and measurable success criteria.
• Own budgets, scopes of work, service levels and performance reviews for agencies, platforms and full-commerce partners.
• Lead contract renewals and vendor negotiations with a focus on cost efficiency, operational independence, accountability and scalability.
• Establish weekly, monthly and quarterly operating rhythms with clear actions, decisions, owners, risks and due dates.
• Ensure compliance with Finance, Legal, Procurement, Security and Data Privacy requirements.
• Communicate business performance, risks, decisions and investment needs through concise, data-driven executive storytelling.
• Work independently to develop practical solutions in a fast-moving, complex and highly cross-functional environment.
• Maintain a positive attitude and make a valuable contribution toward LS&Co. culture of originality, empathy, integrity and courage.
• Perform other duties or special projects as assigned.

LOCATION Mexico, D.F., Mexico FULL TIME/PART TIME Full time

Our common thread: We're originals. From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.