e commerce specialist

ZF Group; Región Centro; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

ZF Group is seeking an eCommerce Specialist for its Aftermarket Division in Mexico, with offices in Guadalajara or CDMX. The role focuses on optimizing marketplace operations, launches, pricing, and account management.

Strong Mercado Libre experience and bilingual English/Spanish are required to drive growth across platforms like Mercado Libre, Amazon México, Walmart, and Liverpool. You will build relationships, monitor performance metrics, and coordinate cross-functional teams to ensure

Formación

• 5+ years in eCommerce, online marketplaces, or digital sales
• Bachelor's degree and full bilingual proficiency (English/Spanish)
• Experience managing Mercado Libre and marketplace tools
• Strong knowledge of listing optimization, SEO, CRO, catalog structure, and sponsored ads
• Ability to analyze sales data and build KPI dashboards
• Experience presenting analysis to stakeholders

Responsabilidades

• Support and optimize customers’ eCommerce marketplace operations (pricing, listings, account health).
• Coordinate new product launches (NPI) with accurate info, assets, pricing, and SKUs.
• Maintain strong customer relationships through ongoing commercial support and account management.
• Identify, prospect, and onboard new customers; grow opportunities within existing accounts.
• Coordinate with internal teams on inventory, availability, and service-related issues.
• Monitor sales, GMV, forecasts and channel trends to identify growth opportunities and risks.
• Develop and execute promotional campaigns to drive sales and reduce inventory.
• Manage pricing, discounts, returns, credit notes, and resolve data discrepancies.

Conocimientos

eCommerce experience

Bilingual English/Spanish

Mercado Libre/marketplaces

Data-driven decision making

Account management

Performance analysis

Educación

Bachelor's degree

Herramientas

Mercado Libre tools

Catalog management tools

Descripción del empleo

ZF is a global leader in driveline and chassis technology. Our Aftermarket Division ensures that ZF's products reach customers efficiently across every channel, including the fast-growing world of online marketplaces. As eCommerce reshapes how spare parts are discovered, listed, and sold in Mexico, we partner closely with our customers to strengthen their marketplace presence, optimize listings, and grow sales on platforms like Mercado Libre. This is a focused, customer-facing role that combines deep eCommerce know-how with hands-on account support.
We are looking to hire an eCommerce Specialist for our Aftermarket Division. This position can be located at Guadalajara or CDMX offices.

What you can look forward to as eCommerce Specialist:

• Support and optimize customers’ eCommerce marketplace operations, including pricing, product listings, and account health management.
• Facilitate new product launches (NPI) by ensuring accurate product information, digital assets, pricing, and SKU availability.
• Build and maintain strong customer relationships through ongoing commercial support and issue resolution, Account Management expeirence is needed.
• Identify, prospect, and onboard new customers while expanding business opportunities within existing accounts.
• Coordinate with internal teams to address inventory, availability, cancellations, and service-related challenges.
• Monitor sales performance, GMV, forecasts, and channel trends to identify growth opportunities and risks.
• Develop and execute promotional campaigns to drive sales and reduce slow-moving or excess inventory.
• Manage pricing, discounts, returns, credit notes, and resolve inventory and data discrepancies between company records and customer listings.

Your pfofile as eCommerce Specialist:

• 5+ years of experience in eCommerce, online marketplaces, or digital sales environments, with a Bachelor's degree and full bilingual proficiency (English/Spanish).
• Hands-on expertise managing Mercado Libre, including product listings, advertising campaigns, seller reputation, catalog management, and marketplace-specific tools.
• Strong knowledge of eCommerce best practices, including listing optimization, marketplace SEO, conversion rate optimization (CRO), catalog structure, and sponsored advertising.
• Advanced ability to analyze sales and marketplace performance data, build KPI dashboards, monitor business metrics, and translate insights into actionable growth strategies.
• Experience driving sales growth, account performance, and marketplace expansion through data-driven decision making.
• Proven capability to present findings, performance analyses, and recommendations to stakeholders through clear, concise business summaries.
• Solid understanding of customer-facing account management, with the ability to advise, influence, and grow marketplace accounts while maintaining a strong eCommerce focus.
• Highly desirable experience in the Mexican automotive aftermarket eCommerce sector, including Mercado Envíos/Fulfillment (Full), logistics, inventory management, and additional marketplaces such as Amazon México, Walmart, and Liverpool.