IT Business Analyst -Ecommerce Domain

KogniVera - LATAM; Ciudad de México; On-site; MXN 1,077,780 - 1,437,040; Full time

Job summary

A multinational eCommerce firm is seeking a bilingual Business Analyst with eCommerce expertise to work closely with teams in Mexico City. The candidate will be required to gather business requirements, conduct market research, and collaborate in Agile environments. A bachelor's degree in a relevant field and at least 5 years of experience in business analysis, particularly within eCommerce, are essential. This role offers the opportunity to impact the business positively by delivering high-quality eCommerce solutions.

Qualifications

• 5+ years as a Business Analyst, preferably in eCommerce.
• Proficient in business analysis tools and methodologies.
• Experience working with eCommerce platforms like Shopify or Magento.

Responsibilities

• Gather business requirements for eCommerce projects.
• Conduct market research to identify trends in Spanish-speaking markets.
• Collaborate with Agile teams to deliver high-quality solutions.

Skills

Bilingual (Spanish/English)

Business analysis

Agile methodologies

eCommerce expertise

Customer journey mapping

User experience optimization

Education

Bachelor’s degree in Business Administration, Information Systems, eCommerce, or a related field

Tools

Jira

Trello

Confluence

Job description

Job Title

Business Analyst with ecommerce Domain Experience

Location

Mexico City, Mexico (Bilingual Spanish/English required)

Work Mode

Work from office

Department

eCommerce/IT/Business Strategy

Job Summary

We are seeking a bilingual (Spanish/English) Business Analyst with eCommerce expertise and strong experience in Agile methodologies to join our team. In this role, the candidate will bridge the gap between business stakeholders and technical teams, ensuring the successful delivery of eCommerce solutions that drive our business forward. The candidate will be responsible for gathering requirements, analyzing business processes, and collaborating within Agile teams to deliver high‑quality eCommerce solutions.

Key Responsibilities

• Collaborate with stakeholders (product managers, marketing teams, sales) to gather, document, and prioritize business requirements for eCommerce projects.
• Conduct market research and competitor analysis to identify eCommerce trends and customer preferences in Spanish‑speaking markets.
• Translate business needs into clear, actionable technical specifications, user stories, and acceptance criteria.
• Work closely with Agile teams, including product owners, developers, and testers, to ensure smooth sprint planning and execution.
• Analyze and optimize eCommerce workflows, including website functionality, customer experience, payment systems, and supply chain processes.
• Support the development and rollout of new eCommerce features, ensuring they align with business goals and customer expectations.

Qualifications

• Education: Bachelor’s degree in Business Administration, Information Systems, eCommerce, or a related field.
• Experience: 5+ years as a Business Analyst, preferably within the eCommerce industry.
• Proven experience on eCommerce platforms (e.g., Oracle Commerce, Commercetools, Shopify, Magento, WooCommerce).
• Strong experience with Agile methodologies (Scrum, Kanban) and working in Agile environments.
• Experience in customer journey mapping, user experience (UX) optimization, and digital marketing analytics.

Technical Skills

• Proficiency in business analysis tools and methodologies.
• Familiarity with project management and Agile tools (Jira, Trello, Confluence).
• Strong knowledge of eCommerce metrics and performance analysis.

Preferred Qualifications

• Experience working with international markets, particularly in Latin America.
• Knowledge of SEO, SEM, and digital marketing best practices.
• Certification in Business Analysis (e.g., CBAP) or eCommerce platforms.
• Certification or training in Agile methodologies (Certified Scrum Master, Agile Certified Practitioner).