Dispute Management Analyst (MTY, N.L.) - Temporal

Schneider Electric; Monterrey; Presencial; MXN 240.000 - 420.000; A tiempo parcial

Descripción de la vacante

Schneider Electric in Monterrey is seeking a Dispute Management Analyst to analyze, validate, and resolve customer deductions while collaborating with cross‑functional teams to protect cash flow and improve financial outcomes. The role requires 1–3 years in dispute management, strong Excel and SAP skills, and a professional fluency in English.

This 12-month, hybrid position sits at Monterrey Hub (Punto Valle).

Formación

• Bachelor's degree in Finance, Accounting, or Business Administration.
• 1-3 years of experience in dispute management or related fields.
• Intermediate to Advanced English proficiency.

Responsabilidades

• Analyze and validate deductions to determine root causes and resolutions.
• Classify deductions: rebates, pricing discrepancies, shortages, returns.
• Collaborate with Sales, Customer Service, Finance to resolve disputes.
• Maintain audit trails and documentation for deduction cases.
• Ensure timely resolution to support cash flow and reporting.
• Use SAP, Excel, and other tools to research and manage claims.
• Own disputes through resolution and drive process improvements.
• Manage multiple priorities with limited supervision.

Conocimientos

Dispute management

Accounts receivable

SAP

Microsoft Excel

English proficiency

Cross-functional collaboration

Analytical thinking

Attention to detail

Educación

Bachelor's degree in Finance/Accounting/Business Administration

Herramientas

SAP ERP

Excel

Descripción del empleo

Join our Commercial Customer Care team as a Dispute Management Analyst and become a trusted partner in managing customer deductions and dispute resolution processes. In this role, you will analyze, validate, and resolve deduction-related disputes while collaborating with cross‑functional teams to deliver accurate financial outcomes, improve cash flow, and enhance customer satisfaction.

Position Details

• Position Title: Dispute Management Analyst
• Location: Monterrey HUB
• Department: CCC (Customer Care Center)
• Employment Type: Temporal (12-months)
• Focus Area: Public Deductions

What will you do?

Essential Responsibilities

• Analyze and validate customer deductions to determine root causes and identify appropriate resolutions.
• Accurately classify deductions, including rebates, pricing discrepancies, shortages, returns, and other deduction types.
• Collaborate closely with Sales, Customer Service, Finance, and other internal stakeholders to investigate and resolve disputes.
• Maintain accurate documentation and complete audit trails for all deduction cases.
• Ensure timely resolution of open deductions to support healthy cash flow and accurate financial reporting.
• Utilize SAP, Microsoft Excel, and other business tools to research, track, and manage deduction claims.
• Take ownership and accountability for assigned disputes through resolution.
• Participate in continuous improvement initiatives to enhance dispute management processes and customer experience.
• Self‑motivated to be a high performer with limited supervision while effectively managing multiple priorities and deadlines.

What will make you a great fit for this role?

• Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
• 1-3 years of relevant experience in dispute management, deductions, accounts receivable, customer service, or a related function.
• Intermediate to Advanced English proficiency (reading, writing, and speaking).
• Proficiency in SAP or other ERP systems.
• Strong Microsoft Excel skills.
• Excellent analytical, problem‑solving, and organizational skills.
• Strong communication skills with the ability to collaborate effectively across functions.
• Customer‑focused mindset with a commitment to delivering high‑quality resolutions.
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Availability to work in a hybrid role within our Monterrey Hub (Punto Valle).

Core Competencies

• Analytical thinking and attention to detail.
• Strong communication and collaboration skills.
• Ability to manage multiple priorities and meet deadlines.
• Customer‑focused with a continuous improvement mindset.

Languages

• Native Spanish.
• Intermediate to Advanced English (reading, writing, and speaking).

What's in it for you?

• A collaborative team environment where your contributions directly impact customer satisfaction and financial performance.
• Opportunities for professional development and career growth within a dynamic organization.
• Exposure to cross‑functional operations and diverse business challenges.
• A role where every day brings new opportunities to solve problems, drive improvements, and make a difference.

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country‑specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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