Director, Program Management

Flextronics - The Flex Company; Ecatepec de Morelos; On-site; MXN 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

KC10

Job summary

Flex Guadalajara seeks a Director of Program Management to lead cross-functional programs for external customers, reporting to the VP, Program Management. The role focuses on developing policies and directing activities to ensure customer satisfaction and growth.

Responsibilities include strategic planning, client liaison, and overseeing project delivery across phases of development. Requires advanced English, travel willingness, and prior leadership in manufacturing/industrial settings.

Qualifications

• Bachelor's degree in business, engineering, or sciences; MBA preferred.

Responsibilities

• Develop strategic plans, goals, timelines, and success measures for client programs.
• Serve as the primary client contact and coordinate delivery of Flex products and services.
• Lead cross-functional teams to ensure on-time delivery and smooth transitions through development processes.
• Support major contract negotiations and drive business development initiatives.

Skills

Advanced English

Willingness to travel

Negotiation skills

Client relationship management

Education

Bachelor's degree in business, engineering, or sciences

MBA preferred

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Director, Program Management located on Flex Guadalajara. Reporting to the VP, Program Management the Director, Program Management is Responsible for developing corporate, global, and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.

What a typical day looks like:

• Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex's products and services.
• Act as the primary point of contact between the business and its clients.
• Oversee the scheduling, coordination and implementation of contracted Flex's products and services for assigned clients.
• Coordinate with the client and Flex operations to define data requirements, production schedule and deliverables as required.
• Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
• Work with the Director and Management team about coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
• Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
• Participate in and/or support major contract negotiations.
• Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
• Provide business proposal support and inputs for existing and new business.
• Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
• Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

The experience we’re looking to add to our team:

• Bachelor's degree in business, engineering, or sciences; MBA is preferred.
• Manufacturing/industrial industry in supply chain, engineering and finance, and operation planning positions.
• Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit.
• Knowledge in relation to other functions and a complete understanding of the function and those of related businesses.
• Ability to successfully influence senior level management, executives and key clients.
• Strong negotiation skills required.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability and statistical inference to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Advanced English.
• Willingness to travel.

What you'll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• KC10

Job Category Operations Required Skills: Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.

We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let's create the extraordinary!

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