Director of Luxury Guest Experiences

Fairmont Waterfront; Solidaridad; Híbrido; MXN 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary upgrades across Fairmont

Discounted stays across Fairmont & R&R

Descripción de la vacante

Fairmont Mayakoba, Riviera Maya, seeks a Director of Experiences to design and lead the guest journey across luxury touchpoints, partnerships, and personalized programs. You will work with Reservations, F&B, Wellness and Marketing to deliver extraordinary, culturally connected experiences.

You will drive signature experiences, manage budgets, and ensure consistent standards that elevate the brand and guest satisfaction in a premium resort environment.

Formación

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.
• Minimum 5–8 years of progressive experience in luxury hospitality, guest experience, concierge, experiential travel, lifestyle hospitality, or related field.
• Previous leadership experience in a luxury hotel, resort, private club, or high-end experiential environment.
• Strong understanding of luxury guest expectations, service excellence, personalization, and experiential hospitality.
• Proven ability to conceptualize and execute innovative guest experiences.
• Strong commercial awareness and understanding of financial performance.
• Excellent communication, interpersonal, negotiation, and relationship-building skills.
• Fluency in English and Spanish.

Responsabilidades

• Design and curate unique, personalized, and emotionally engaging experiences for guests.
• Develop signature experiences connected to the destination, including culture, nature, wellness, gastronomy, art, sustainability, and local heritage.
• Establish partnerships with premium local artisans, experts, artists, chefs, wellness practitioners, and other experience providers.
• Ensure all experiences align with the property's luxury standards and brand identity.
• Oversee the development of personalized experiences based on guest preferences and insights.
• Collaborate with Reservations, Front Office, Concierge, Butler Services, F&B, Wellness, Sales & Marketing to ensure a seamless guest journey.
• Review guest feedback to identify opportunities for service recovery and experience enhancement.
• Ensure VIP and high-profile guests receive highly personalized experiences.

Conocimientos

Luxury hospitality

Leadership

Guest experience design

Communication

Bilingual English/Spanish

Educación

Bachelor’s degree in Hospitality Management or related field

Descripción del empleo

Fairmont Mayakoba, Riviera Maya, seeks a Director of Experiences to design and lead the guest journey across luxury touchpoints, partnerships, and personalized programs. You will work with Reservations, F&B, Wellness and Marketing to deliver extraordinary, culturally connected experiences.

You will drive signature experiences, manage budgets, and ensure consistent standards that elevate the brand and guest satisfaction in a premium resort environment.