Director, NPI & Process Development – Americas

Sonova Group; Mexicali; On-site; MXN 2,500,000 - 3,600,000; Full time

Benefits offered by this job

Benefits in accordance with LFT

Job summary

Sonova Group in Mexicali, Mexico, seeks a Director of NPI and Process Development, Americas to lead the Americas engineering, new product introduction and process development efforts, ensuring scalable manufacturing and after-sales service for new and existing products.

You will partner with Operations, R&D, Quality, Commercial and Finance to introduce products, improve service capability and build a high-performing engineering organization delivering improvements in quality, cost and customer

Qualifications

• 10+ years of progressive experience in operations, engineering, manufacturing, or related field.
• 5+ years of leadership experience building high-performing teams and driving cross-functional continuous improvement with measurable P&L results.
• Demonstrated success leading complex initiatives across Operations, Engineering, Commercial, Quality, and Finance.
• Strong expertise in project management, manufacturing processes, financial analysis, and data-driven decision-making.
• Experience in a regulated or medical-device environment.

Responsibilities

• Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
• Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.
• Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.
• Partner with R&D and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.
• Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.
• Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
• Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L performance.

Skills

Leadership

Cross-functional collaboration

Project management

Data-driven decision making

Communication

Manufacturing processes

Quality improvements

Education

Bachelor’s degree or equivalent

Master’s degree or MBA preferred

Tools

ERP systems

Lean Six Sigma (Green/Black Belt)

Job description

Sonova Group in Mexicali, Mexico, seeks a Director of NPI and Process Development, Americas to lead the Americas engineering, new product introduction and process development efforts, ensuring scalable manufacturing and after-sales service for new and existing products.

You will partner with Operations, R&D, Quality, Commercial and Finance to introduce products, improve service capability and build a high-performing engineering organization delivering improvements in quality, cost and customer