Director of NPI and Process Development, Americas

Sonova Group; Mexicali; On-site; MXN 2,500,000 - 3,600,000; Full time

Benefits offered by this job

Benefits in accordance with LFT

Job summary

Sonova Group in Mexicali, Mexico, seeks a Director of NPI and Process Development, Americas to lead the Americas engineering, new product introduction and process development efforts, ensuring scalable manufacturing and after-sales service for new and existing products.

You will partner with Operations, R&D, Quality, Commercial and Finance to introduce products, improve service capability and build a high-performing engineering organization delivering improvements in quality, cost and customer

Qualifications

• 10+ years of progressive experience in operations, engineering, manufacturing, or related field.
• 5+ years of leadership experience building high-performing teams and driving cross-functional continuous improvement with measurable P&L results.
• Demonstrated success leading complex initiatives across Operations, Engineering, Commercial, Quality, and Finance.
• Strong expertise in project management, manufacturing processes, financial analysis, and data-driven decision-making.
• Experience in a regulated or medical-device environment.

Responsibilities

• Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
• Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.
• Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.
• Partner with R&D and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.
• Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.
• Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
• Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L performance.

Skills

Leadership

Cross-functional collaboration

Project management

Data-driven decision making

Communication

Manufacturing processes

Quality improvements

Education

Bachelor’s degree or equivalent

Master’s degree or MBA preferred

Tools

ERP systems

Lean Six Sigma (Green/Black Belt)

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Mexicali, Mexico

Director of NPI and Process Development, Americas

Director, Engineering – NPI & Process Development, Americas

Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and after-sales service across the Americas. As Director, Engineering – NPI & Process Development, Americas, you will lead the development of smart, scalable, and efficient manufacturing and service processes for both new and existing products.

You will partner with Operations, R&D, Quality, Commercial, and Finance teams to successfully introduce new products, improve regional service capabilities, and build a high-performing engineering organization that delivers measurable improvements in quality, cost, efficiency, and customer experience.

Responsibilities:

• Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
• Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.
• Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.
• Partner with R&D and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.
• Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.
• Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
• Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L performance.

More about you:

• Bachelor’s degree or equivalent experience; a master’s degree or MBA is preferred.
• 10+ years of progressive experience in operations, engineering, manufacturing, or a related field.
• 5+ years of leadership experience building high-performing teams and driving cross-functional continuous improvement with measurable P&L results.
• Demonstrated success leading complex initiatives across Operations, Engineering, Commercial, Quality, and Finance.
• Strong expertise in project management, manufacturing processes, financial analysis, and data-driven decision-making.
• Exceptional communication and influencing skills, with the ability to simplify complex topics, gain stakeholder alignment, and lead teams through change.
• Experience in a regulated or medical-device environment, Lean Six Sigma Green Belt or Black Belt certification, and ERP-system proficiency are preferred. Willingness to travel up to 40% is required.

What we offer:

• Benefits in accordance with the Federal Labor Law (LFT)

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.