Direct Ship Coordinator

Azelis Holding S.A.; General Escobedo; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Azelis Americas is seeking a Direct Ship Coordinator to manage the flow from Customer Order to Purchase Order, ensuring timely fulfillment and accurate invoicing upon delivery. You will process orders in the Direct Ship workspace in D365, coordinate with Principles, Sales, CSR and TSR teams, and escalate issues to preserve on-time delivery and correct pricing while maintaining detailed documentation.

This role requires strong communication and data integrity, with the ability to troubleshoot

Formación

• Experience with ERP systems (Microsoft Dynamics 365) and order processing workflows.
• Ability to coordinate with multiple internal teams to ensure accurate order capture and delivery.
• Strong communication and problem-solving skills to resolve disputes and delays.

Responsabilidades

• Process Direct Ship orders in the D365 workspace for assigned principles.
• Manage purchase orders and relay delivery dates to CSR/TSR teams.
• Expedite receiving of goods when urgency exists and keep stakeholders updated.

Conocimientos

D365 ERP

Order processing

Collaboration

Problem solving

Herramientas

Microsoft Dynamics 365 (D365)

Descripción del empleo

The Direct Ship Coordinator is responsible for managing the flow of Customer Order to Purchase Order including management from entry to delivery. This role is responsible for working throughout the Customer Service and Commercial organizations to assure that orders are fulfilled, and order disruptions are communicated in a timely manner. The Direct Ship Coordinator will assure that all the processes are completed to assure that invoicing can be completed upon delivery of goods to the Customer.

Essential Duties and Responsibilities

• Order Processing - receiving and reviewing Direct Ship orders that are available in the direct POs workspace in D365 for an assigned set of Principles
• Manage purchase orders to reflect correct data and send to appropriate Principle contact for placement
• Review order acknowledgements sent back from our Principles and communicate confirmed delivery date information to our CSR’s and TSR’s who will communicate with our customers directly
• Expedite receiving of goods where urgency exists
• Work collaboratively with the Direct Ship team to manage workload
• Communicate with and build a team relationship with our Principles, Sales Team, PDM’s, and Customer Service Reps
• Management of order acknowledgements and follow up when not received in a timely manner
• Request invoices, COAs and tracking information after order is scheduled to ship
• Utilize all reporting tools provided to stay organized with daily tasks
• Create the batch (lot number) in D365 and upload the COA to the ERP (D365)
• Properly update orders to start billing process with receipt of tracking number, quantity and cost confirmation or invoice, making sure to have details on cost, quantity and ship date accuracy
• Follow process for coding invoices to assure that accounting can properly invoice
• Trouble shoot when any customer issues are communicated with the empowerment to decide upon a resolution to the problem and follow through
• Submit Customer Complaints that occur on Direct Shipments with our Principles and follow through for resolution
• Communicate with Pricing Team when there is a discrepancy on Direct Ship costs that are not a result of a price increase and need further investigation
• Continuously work to improve Direct Ship related processes to raise service levels, reduce errors and increase efficiencies
• Perform other functions of the Direct Ship Team as needed

Other Responsibilities

• Understand and adhere to/follow the department procedures and policies
• Adhere to and support the principles of Responsible Distribution™
• Assume other activities and responsibilities from time to time as directed
• Additional responsibilities may be assigned as needed

Company Overview

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation.

Equal Opportunity Workplace

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here. Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].