Sales Team Lead

Infobip ltd.; Ciudad de México; Hybrid; MXN 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Financial rewards

Flexible work arrangements

ESOP (Employee Stock Ownership Plan)

Work-life balance and Well-being

Career mobility

Professional development

International mobility

Job summary

Infobip ltd. in Mexico City is seeking a Sales Team Lead to steer a cross-functional regional squad focused on delivering commercial growth and customer success outcomes.

You will own the squad's vision, targets, and execution strategy, aligning Sales, Customer Growth, and Customer Success. This is an operational, hands-on leadership role that drives revenue, gross profit, and account growth through coaching, prioritization, and disciplined execution.

Qualifications

• Experience leading commercial or customer-facing cross-functional teams.
• Strong understanding of sales execution, pipeline management, and revenue ownership.
• Ability to operate in fast-paced Agile environments with multiple stakeholders.
• Hands-on leadership with coaching and problem-solving capabilities.
• Strong commercial mindset with customer-centric approach.

Responsibilities

• Define and execute short- and long-term squad strategies in collaboration with commercial leadership.
• Drive achievement of financial KPIs including Revenue and Gross Profit.
• Lead sprint planning and Agile execution across the squad.
• Act as opportunity manager with pipeline discipline.
• Remove blockers and support complex customer escalations.
• Coach squad members through prioritization and workload alignment.
• Ensure accountability for target achievement and execution quality.
• Collaborate with Chapter Leads on people development and support.
• Manage pipeline health and growth across assigned segments.

Skills

Leading cross-functional teams

Sales execution

Agile execution

Coaching and development

Stakeholder management

English fluency

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

As a Sales Team Lead, you will lead a cross-functional regional team focused on delivering commercial growth and customer success outcomes. You will own the squad's vision, targets, and execution strategy, ensuring alignment across Sales, Customer Growth, Customer Success, and supporting functions. This is a highly operational and hands-on leadership role, focused on driving revenue, Gross Profit, customer acquisition, and account growth through strong coaching, prioritization, and execution discipline.

What you'll do

• Define and execute short- and long-term squad strategies in collaboration with commercial and Go-To-Market leadership
• Drive achievement of financial KPIs, including Revenue, Gross Profit, customer growth, and product mix targets
• Lead sprint planning, daily coordination, and Agile execution across the squad
• Act as opportunity manager, ensuring strong sales cadence and pipeline discipline
• Remove blockers impacting squad performance and support complex customer escalations when needed
• Coach and support squad members through daily guidance, prioritization, and workload alignment
• Ensure accountability across the squad for target achievement and execution quality
• Collaborate closely with Chapter Leads on people development, performance management, and team support
• Manage pipeline health and support growth across assigned customer segments and verticals
• Act as the main interface between the squad and supporting functions such as Legal, Finance, and Operations
• Support customer meetings, strategic initiatives, segmentation activities, and operational squad needs

What success looks like

• Achievement of squad Revenue and Gross Profit targets
• Growth of existing customers and acquisition of new business
• Strong pipeline health and sales execution discipline
• Effective collaboration across cross-functional teams
• Healthy product mix between CPaaS and SaaS solutions
• High-performing, engaged, and aligned squad members

What makes you a strong fit

• Experience leading commercial or customer-facing cross-functional teams
• Strong understanding of sales execution, pipeline management, and revenue ownership
• Ability to operate in fast-paced Agile environments with multiple stakeholders
• Hands-on leadership style with strong coaching and problem-solving capabilities
• Strong commercial mindset with customer-centric approach
• Ability to prioritize, remove blockers, and drive execution under pressure
• Strong communication and stakeholder management skills
• Fluent English, spoken and written

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - Our hybrid, office-first setup brings people together in the office, with work-from-home flexibility and flexible working hours.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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