DevOps & ITSM Analyst: WMS, SAP & 24/7 Support

PepsiCo; San Nicolás de los Garza; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

PepsiCo in Nuevo León, San Nicolás de los Garza, is seeking a DevOps analyst to support global Supply Chain & Planning with its core WMS template. The role focuses on driving change adoption, transitions to sustain (T2S), and building enterprise capability across move-site user bases, delivering 24/7 support for critical operations.

The candidate will resolve incidents across WMS, interfaces with ERP (SAP), and warehouse IT hardware while strengthening Process ownership and knowledge management

Formación

• ITIL/ITSM experience required.
• Strong understanding of warehouse processes and IT.
• Experience with ServiceNow and incident management.

Responsabilidades

• Incident resolution for WMS and ERP integrations.
• Own ServiceNow incidents and problems for regional groups to meet SLAs.
• Support AWMS sites and markets with non-vendor defects and process issues.
• Maintain knowledge base for user materials.
• Manage change requests from intake through design, delivery, testing and release to Production.

Conocimientos

ITIL / ITSM

ServiceNow

Herramientas

WMS

ERP (SAP)

Descripción del empleo

PepsiCo in Nuevo León, San Nicolás de los Garza, is seeking a DevOps analyst to support global Supply Chain & Planning with its core WMS template. The role focuses on driving change adoption, transitions to sustain (T2S), and building enterprise capability across move-site user bases, delivering 24/7 support for critical operations.

The candidate will resolve incidents across WMS, interfaces with ERP (SAP), and warehouse IT hardware while strengthening Process ownership and knowledge management