End-User Tech Specialist II: Intune & Warehouse IT Onsite

TTI, Inc.; Región Centro; On-site; MXN 420,000 - 520,000; Full time

Benefits offered by this job

13% Savings Fund

30 days Christmas bonus

Food Vouchers MXN monthly 2500

12 vacation days after first year

Major Medical Insurance coverage for员工

Job summary

TTI, Inc. in Guadalajara, Mexico, is seeking a Desktop Support Specialist II to manage endpoints and support warehouse technology on a 100% onsite basis.

The role focuses on Intune device management, app deployment, and hands-on troubleshooting across Windows devices and Office 365, while ensuring security and policy compliance. You will participate in lifecycle activities, provide tier-1 IT support for scanning and printing devices, and collaborate with operations to minimize production

Qualifications

• High School Diploma/GED or equivalent required; degree in a related field preferred.
• 3+ years of related experience preferred, including warehouse/distribution technology.
• Fluent English and Spanish with strong verbal and written communication.

Responsibilities

• Endpoint Management: Manage Microsoft Intune enrolled devices across provisioning and retirement.
• Application Deployment: Deploy and support software applications.
• Endpoint Troubleshooting: Advanced support for Windows devices, Office 365, and connectivity issues.
• Endpoint Compliance: Monitor policy adherence and assist with remediation.
• Device Lifecycle: Provisioning, imaging, deployment, and hardware refreshes.
• Warehouse Tech Support: Support workstations, terminals, and ERP connectivity.
• Scanning & Mobile Computing: Configure barcode scanners and mobile computers.
• Printer Technology: Support label and document printers and related drivers.
• Issue Trending & Reporting: Identify recurring issues and propose improvements.
• Project Participation: Contribute to endpoint modernization and technology projects.

Skills

Bilingual English/Spanish

Customer service

Analytical thinking

Education

High School Diploma/GED

Tools

Microsoft Intune

ServiceNow

Active Directory

Windows 11

Office 365

Networking concepts

Zebra devices

Honeywell devices

Job description

TTI, Inc. in Guadalajara, Mexico, is seeking a Desktop Support Specialist II to manage endpoints and support warehouse technology on a 100% onsite basis.

The role focuses on Intune device management, app deployment, and hands-on troubleshooting across Windows devices and Office 365, while ensuring security and policy compliance. You will participate in lifecycle activities, provide tier-1 IT support for scanning and printing devices, and collaborate with operations to minimize production