Delivery Ops Process Improvement Lead (ACES)

Amazon; Ciudad de México; Híbrido; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Amazon’s ACES team is seeking a Process Improvement Specialist to lead continuous improvement initiatives at delivery stations. You will bridge station management with ACES, driving projects to simplify processes and improve performance.

Key duties include monitoring metrics, updating SOPs, and coordinating with Ops and support areas to ensure standard processes. You will contribute to a culture of inclusion and operational excellence within a fast-paced environment.

Formación

• 1+ years of driving process improvements experience.
• High school or equivalent diploma.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsabilidades

• Support OTR (On the road) Technology launches for Delivery Stations, Service Partners and Delivery partners.
• Maintain SOP, START and standard processes materials updated according to the current standards.
• Analyze main metrics on a weekly basis to develop improvement projects to maintain and achieve business goals.
• Lead weekly audits to verify accuracy to current processes by Ops Team, including processes established by support areas.
• Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes.
• Offer ACES perspective to optimize packages flow and reduce wasting time, improving work flow.

Conocimientos

Process improvement

Flexibility

Team collaboration

Educación

High school diploma

Bachelor's degree in Business/Operations or related field

Herramientas

MS Office

SQL

Descripción del empleo

Amazon’s ACES team is seeking a Process Improvement Specialist to lead continuous improvement initiatives at delivery stations. You will bridge station management with ACES, driving projects to simplify processes and improve performance.

Key duties include monitoring metrics, updating SOPs, and coordinating with Ops and support areas to ensure standard processes. You will contribute to a culture of inclusion and operational excellence within a fast-paced environment.