Quality Control Engineer, Amazon Customer Excellence Systems (ACES)

Amazon; Estado de México; Presencial; MXN 334.800 - 446.400; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Quality Control Engineer to oversee quality assurance processes within Last Mile Operations. This role involves coordinating audits, ensuring compliance with SOPs, and communicating quality issues that affect customer experience. Candidates should possess a relevant degree and have a strong understanding of quality methodologies. The position supports a collaborative environment and occasional travel within Mexico.

Formación

• 2+ years of experience in quality control.
• B1+ English level required.
• Strong understanding of communication and interpersonal skills.

Responsabilidades

• Oversee quality assurance and control processes.
• Coordinate monthly audits and ensure SOPs are up to date.
• Communicate quality problems impacting customer experience.

Conocimientos

Quality control methodologies

Analytical skills

Problem-solving skills

Communication skills

Educación

Bachelor's degree in Engineering or similar

Descripción del empleo

Quality Control Engineer, Amazon Customer Excellence Systems (ACES)

Join to apply for the Quality Control Engineer, Amazon Customer Excellence Systems (ACES) role at Amazon.

The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.

Key job responsibilities:

• Ensure that all Standard Operation Procedures (SOPs) are up to date and available in Policy 2.0 at all times.
• Coordinate monthly audits using the Standard Audit Tool (SAT).
• Complete daily routines related to address data quality to improve delivery quality.
• Perform audits, assessments, and deep dives of field processes and procedures.
• Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
• Communicate quality problems or concerns impacting customer experience.

Basic qualifications:

• Bachelor's degree in Engineering, Administration, or similar with knowledge of continuous improvement methodologies.
• B1+ English level.
• Strong understanding of quality control methodologies.
• Excellent communication and interpersonal skills for effective collaboration with diverse teams and stakeholders.
• Willingness to travel up to 20% of the time across MX.

Preferred qualifications:

• Green belt certification (optional).
• Ability to multitask in a fast-paced, high-energy environment.
• Support project improvement events to achieve business goals with short and long-term results.
• Provide effective feedback related to Standard Process adherence.
• 2+ years of experience in quality control.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For regional inquiries, contact your Recruiting Partner.

Company: Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3043969

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Quality Assurance, Information Technology, and Engineering

Industries

• Software Development

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