Delivery Area Manager, Last Mile Operations

Amazon; San Pedro Garza García; On-site; MXN 700,000 - 1,100,000; Full time

Job summary

Amazon in Mexico is seeking an Operations Manager to support growth and scalability across the region. You will oversee delivery operations, manage multiple DSP relationships, and drive metrics and improvements to meet customer promises.

The role requires coordinating with Transport, Sortation, Finance, HR, and Engineering, while building a strong team and implementing lean initiatives.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years of Amazon experience or equivalent.
• 2+ years in employee and performance management.

Responsibilities

• Manage 24/7 operations with flexible schedule and shift coverage.
• Oversee delivery station performance and drive operational goals.
• Lead relationships with DSPs and cross-functional partners.
• Develop talent plans including acquisition, performance, and development.

Skills

Employee management

Performance management

Lean techniques

Metrics tracking

Shift flexibility

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Description

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.
The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.
#AmazonMexico

Key job responsibilities

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis


• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)


• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team


• Presenting operational metrics regularly to the senior leadership team


• Problem-solves for closing gaps between performance and goals


• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement


• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering


• Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.


• Proactively identifying and leading process improvement initiatives and Lean tools.


• Strategic planning and forecasting to appraise performance and problem resolution.


• Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.


• Ensuring procedures are followed for safety, building security and product loss prevention

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience


• 2+ years of employee and performance management experience


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.