Shift Area Manager, Amazon Logistics

Amazon; San Blas Otzacatipan; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

seeks an experienced Delivery Area Manager to lead a shift of managers and associates at a delivery station. You will oversee day-to-day operations, safety, training, and performance metrics while driving continuous improvement in a fast-paced environment. This fully onsite role requires rotating shifts including weekends, nights, and holidays, with overtime during peak seasons.

Formación

• Bachelor's degree or equivalent required.
• 1+ year of employee and performance management experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies up to 100 pounds.
• Fluent in English (reading, writing, speaking).

Responsabilidades

• Day-to-day management of the delivery station and outbound operations.
• Lead a team of Process Assistants and Delivery Service Providers in daily management.
• Ensure a safe, properly trained workforce and address needs.
• Lead change with speed and continuous improvement initiatives.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign duties to team members.
• Adapt to changes and growth according to operational needs.
• Track and monitor sorting operations and driver dispatch.
• Review forecast and determine productivity requirements.
• Support safety programs for all associates and DSPs.
• Identify and lead lean process improvements.

Conocimientos

Leadership

People management

Performance metrics

Process improvement

Lean techniques

Educación

Bachelor's degree or equivalent

MBA

Descripción del empleo

Description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.

A Delivery Area Manager leads a team of shift managers and associates in a daily management in a the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stake holders.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.

Key job responsibilities

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.


• Leading a team of Process Assistants and Delivery -Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.


• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.


• Lead change at internet speed, innovation has made us the global company that we are today.


• Route shipments within the Amazon Logistics coverage area.


• Support and assign job duties to process assistants.


• Ability to adapt to sudden changes and growth according to operational necessities.


• Track & monitor sorting operation and driver’s dispatch.


• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.


• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.


• Proactively identify and lead process improvement initiatives and Lean tools.

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About The Team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent


• 1+ years of employee and performance management experience


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts


• Speak, write, and read fluently in English

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience


• MBA, or Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10492237