Delivery Analyst

Acxiom; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Acxiom in Mexico City is seeking a Delivery Analyst who drives data delivery across multi-channel marketing initiatives. You will own data quality, collaborate with clients and vendors, and optimize processing flows to ensure timely, accurate data products.

You will mentor junior analysts and work with cross-functional teams to resolve issues, document processes, and maintain service levels. This role requires attention to detail, strong communication, and a proactive approach to ensure seamless

Formación

• Typically requires a Bachelor’s degree or equivalent work experience in IT or related field.
• Demonstrated ability to communicate with clients and internal stakeholders and provide status updates.
• Strong attention to detail and ability to audit and monitor solution processing services.

Responsabilidades

• Own on-time input and output delivery, including monitoring after hours.
• Coordinate and manage source file receipt with clients, vendors, and internal stakeholders.
• Validate data and outputs against specifications and SLAs to ensure zero defects.
• Lead change management activities and mentor junior Delivery Analysts.
• Communicate effectively with clients and stakeholders regarding issues and solutions.
• Mentor less experienced team members in delivery analytics.

Conocimientos

Data analysis

Client communication

Mentorship

Process improvement

Attention to detail

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Datastage

SQL

Unix

Scripting

Descripción del empleo

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and elevate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. Location: Lomas Atlas, Mexico City, MX Please submit CV in English.

DUTIES AND RESPONSIBILITIES

• Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
• Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
• Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
• Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
• Setup and build processing flows, including ad hoc, new build and more complex flows
• Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
• Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
• Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
• Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
• Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion.
• Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting.
• Point of contact to clients for solution components as well.
• Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution.
• Also mentoring less experienced Delivery Analysts in the Change Management process.

INDEPENDENT CONTRIBUTOR

• Fully functional and self-directed.
• Provides formal mentorship.
• High complexity assignments- owner.
• Moderate complexity assignments - owner (1 or >).
• Low complexity assignments - provide oversight/review.
• Regularly leads self and established as specialist.
• Sees the whole picture and adjusts work accordingly.

PRODUCT KNOWLEDGE AND UNDERSTANDING: Advanced, proven knowledge of delivery analysis.

Preferred Qualifications

• Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience.
• Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology.
• Microsoft Office applications.
• Demonstrated ability to communicate with clients and internal stakeholders – providing status.
• Attention to detail, important to monitor and audit solution processing services.
• Utilization of some of the following, depending on specific work assignment: USPS Address Standards Knowledge of auditing /monitoring techniques and tools (portal, nexus) Industry regulations FCRA Email Privacy Understanding of relational database design Working Knowledge (Understanding of Syntax) for those that apply to specific assignment: Encryption/Decryption (PGP/GPG, SDMS, GIS) Outside List Manager Activate Orbiter Datastage AOFT OES Unix FUSE SQL / PL –SQL Perl Shell Scripting Campaign Management Tools UNIX / LINUX UltraEdit File Medic Syncsort File Transfer Protocols General knowledge of Information Technology practices.

Primary Locations: Mexico City Additional Locations (if applicable): We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business. We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel. Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out. At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.