Dealer Service Representative

Oferta confidencial; Tijuana; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Oferta confidencial is seeking a Dealer Service Representative to serve as the bridge between our dealers and internal teams, ensuring smooth operations and exceptional service in a fast-paced environment.

You will manage dealer orders, support clients, and collaborate with sales, logistics, and warehouse teams, while keeping ERP/CRM data accurate and up to date.

Strong communication, organization, and problem-solving are essential, along with experience in customer service and Excel.

Formación

• Minimum experience in customer service, sales support, or operations.
• Strong communication and problem-solving abilities.
• Highly organized with the capacity to manage multiple priorities.
• Experience with ERP/CRM systems is a plus.
• Basic to intermediate Excel skills.

Responsabilidades

• Manage and process dealer orders with accuracy and efficiency.
• Provide outstanding support and build relationships with clients.
• Collaborate with sales, logistics, and warehouse teams.
• Track and follow up on open orders and customer requests.
• Resolve issues proactively to ensure customer satisfaction.
• Maintain accurate data in ERP/CRM systems.

Conocimientos

Customer service

Communication

Problem solving

Organization

Herramientas

ERP/CRM systems

Excel

Descripción del empleo

We are a global community driven by innovation, quality, and passion for lifestyle and performance products. We believe in building strong relationships, both with our customers and our teams.

About the Role

We’re looking for a Dealer Service Representative who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. In this role, you will be the bridge between our dealers and internal teams, ensuring seamless operations and exceptional service.

What You’ll Do

• Manage and process dealer orders with accuracy and efficiency
• Provide outstanding support and build strong relationships with clients
• Collaborate with sales, logistics, and warehouse teams
• Track and follow up on open orders and customer requests
• Resolve issues proactively and ensure customer satisfaction
• Maintain accurate data in ERP/CRM systems

What We’re Looking For

• Experience in customer service, sales support, or operations
• Strong communication and problem-solving skills
• Highly organized with the ability to manage multiple priorities
• Experience with ERP/CRM systems (a plus)
• Excel skills (basic to intermediate)