DCO Technician, DCC Communities

Amazon; Santiago de Querétaro; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

Amazon Web Services (AWS) is seeking a Data Center Technician to join our Infrastructure Operations team. The role focuses on hardware and network diagnostics, on-site repair, and supporting 24/7 data center availability.

You will install equipment, document procedures, and help improve reliability while coordinating with teammates. The job requires willingness to work rotating shifts and handle physical tasks.

Formación

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of data center experience.
• High school or equivalent diploma.
• 2+ years of computer networking experience.

Responsabilidades

• Experience working in a Data Center environment.
• Understanding of network design, protocols and troubleshooting.
• Understanding of storage devices.
• Experience in Hardware diagnostics and repair.
• Software installation and configuration.
• Experience managing work and priorities through a ticketing system
• rotational Shiftwork

Conocimientos

Hardware troubleshooting

Data center experience

Networking experience

Physical lifting capability

Educación

High school diploma

Descripción del empleo

Description

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.

Key job responsibilities

• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting.
• Understanding of storage devices.
• Experience in Hardware diagnostics and repair.
• Software installation and configuration.
• Experience managing work and priorities through a ticketing system
• rotational Shiftwork

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of data center experience
• High school or equivalent diploma
• 2+ years of computer networking experience
• Can lift and rack equipment up to 40 pounds

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.