Data Center Operations Leader: People & Performance

Amazon; Santiago de Querétaro; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon Web Services (AWS) seeks a Data Center Operations Manager to lead teams responsible for day-to-day data center activities, hardware diagnostics, and on-call support. The role requires coordinating staff across locations, improving processes, and delivering high availability for customers.

The successful candidate will mentor staff, sponsor projects, and develop technical solutions while maintaining safety and security standards in a fast‑moving environment. Travel may be required.

Formación

• 4+ years of Information Technology (IT) experience or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsabilidades

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals across locations.
• Develop career paths for employees and update internal tools.

Conocimientos

IT experience

People management

Operations/on-call experience

Educación

Bachelor's degree or equivalent in CS/Engineering/Math

Herramientas

Hardware troubleshooting

Repair experience

IT infrastructure knowledge

Descripción del empleo

Amazon Web Services (AWS) seeks a Data Center Operations Manager to lead teams responsible for day-to-day data center activities, hardware diagnostics, and on-call support. The role requires coordinating staff across locations, improving processes, and delivering high availability for customers.

The successful candidate will mentor staff, sponsor projects, and develop technical solutions while maintaining safety and security standards in a fast‑moving environment. Travel may be required.