Datacenter Ops Technician , DCC Communities

Amazon Web Services (AWS); Santiago de Querétaro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Amazon Data Services MX, S. de is seeking a Data Center Technician to join the Infrastructure Operations team. The role focuses on hardware and network diagnostics, repair, and documentation to ensure high availability in a 24/7 data center environment.

Candidates should have a Bachelor's degree in IT or CS and experience with Linux and networking. The position may involve on-call duties and working both independently and with the team to maintain service levels.

Qualifications

• Bachelor's degree in IT, CS, or a related field.
• Experience with networking and Linux.
• Ability to lift up to 40 pounds and handle physical equipment.

Responsibilities

• Experience working in a Data Center environment.
• Understanding of network design, protocols, troubleshooting and storage devices.
• Experience in Hardware diagnostics and repair.
• Software installation and configuration.
• Experience managing work and priorities through a ticketing system.
• Identify and implement process improvements that drive efficiency while maintaining safety and quality standards.
• Process documentation and standardization across operational workflows.

Skills

Data Center Experience

Networking

Linux

Hardware troubleshooting

Ticketing system

Education

Bachelor's degree in IT or CS

Job description

Description

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.

Key job responsibilities

• Experience working in a Data Center environment
• Understanding of network design, protocols, troubleshooting and storage devices.
• Experience in Hardware diagnostics and repair.
• Software installation and configuration.
• Experience managing work and priorities through a ticketing system
• Identify and implement process improvements that drive efficiency gains while maintaining safety and quality standards
• Process documentation and standardization across operational workflows

About The Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Data Services MX, S. de

Job ID: A10480051