CX Intelligence Intern: Data & AI Insights

Didi-Global-; Ciudad de México; On-site; MXN 89,000 - 179,000; Part time

Job summary

DiDi Global Inc. seeks a BI-focused student intern in Mexico to leverage data to deliver timely insights for ER and delivery operations. You will gather data from multiple sources, build reports, and present findings to stakeholders, refining dashboards with AI-enabled features.

The role emphasizes hands-on BI with SQL, Python, and Excel, alongside training in data storytelling and documentation. Fluency in English and a passion for AI-enabled analytics are valued.

Qualifications

• Active student pursuing a Bachelor’s degree in Engineering, Data Science, Mathematics, Economics, Actuarial Science, or related analytical discipline.
• Strong interest in data-driven insights to support business improvements (BI/Analytics/Consulting).
• Fluent in English (B2-C1 level) and capable of clear communication.
• Basic hands-on knowledge of Excel and SQL.

Responsibilities

• Enhancing Data Visibility by collaborating with CX and stakeholders to understand data needs and develop reports and alerts.
• Document Insights & Best Practices by creating user guides and documentation to ensure proper report usage and adoption of AI-assisted tools.
• Learn and Apply BI & AI Tools by gaining hands-on experience with SQL, Python, Excel and dashboard tools, and exploring AI workflows for insights.

Skills

Excel

SQL

Python

English (B2-C1)

Education

Bachelor’s degree in Engineering, Data Science, Mathematics, Economics, Actuarial Science, or related analytical discipline

Tools

Python

Job description

DiDi Global Inc. seeks a BI-focused student intern in Mexico to leverage data to deliver timely insights for ER and delivery operations. You will gather data from multiple sources, build reports, and present findings to stakeholders, refining dashboards with AI-enabled features.

The role emphasizes hands-on BI with SQL, Python, and Excel, alongside training in data storytelling and documentation. Fluency in English and a passion for AI-enabled analytics are valued.