CX Analytics & Insights Lead for Dealer Network

Ford México; Naucalpan de Juárez; On-site; MXN 150,000 - 210,000; Full time

Job summary

Ford Champs offers a 12‑month program across business areas to develop skills and professional growth. As a CX Ford Champ, you bridge strategy and dealer execution, turning audits and evaluations into actionable insights while supporting CX Ambassadors and data-driven reporting.

You will work with Power BI, Excel, and AI tools, crafting presentations for executive leadership and dealers, and driving improvements in customer experience and satisfaction.

Qualifications

• Currently enrolled in the last 2 semesters of a relevant degree.
• Strong data interpretation and reporting skills.
• Familiarity with Power BI and advanced Excel is a plus.

Responsibilities

• Support Dealer Network CX Certification projects with review, consolidation, and submission of results.
• Assist in implementing and measuring regional Customer Experience strategies.
• Develop internal reports and high-impact PowerPoint presentations for leadership.
• Create reference materials and guides for CX initiatives and dealer certification.
• Support review and optimization of surveys for data quality.
• Coordinate monthly CX Ambassadors sessions and prepare presentations.
• Conduct functional testing for digital platforms, including OSB.
• Support month-end close and track NPS trends.
• Design visual communications like infographics for dealers.
• Maintain content on the FMCDealer portal and explore AI-driven insights.

Skills

Analytical thinking

Data interpretation

Communication skills

Leadership potential

Microsoft Office

Education

Final-year student in Business/Marketing/Industrial Eng/Data Analytics

Tools

Power BI

Excel (advanced)

ChatGPT/Copilot

Job description

Ford Champs offers a 12‑month program across business areas to develop skills and professional growth. As a CX Ford Champ, you bridge strategy and dealer execution, turning audits and evaluations into actionable insights while supporting CX Ambassadors and data-driven reporting.

You will work with Power BI, Excel, and AI tools, crafting presentations for executive leadership and dealers, and driving improvements in customer experience and satisfaction.