Customer Experience Ford Champ

Ford México; Naucalpan de Juárez; On-site; MXN 150,000 - 210,000; Full time

Job summary

Ford Champs offers a 12‑month program across business areas to develop skills and professional growth. As a CX Ford Champ, you bridge strategy and dealer execution, turning audits and evaluations into actionable insights while supporting CX Ambassadors and data-driven reporting.

You will work with Power BI, Excel, and AI tools, crafting presentations for executive leadership and dealers, and driving improvements in customer experience and satisfaction.

Qualifications

• Currently enrolled in the last 2 semesters of a relevant degree.
• Strong data interpretation and reporting skills.
• Familiarity with Power BI and advanced Excel is a plus.

Responsibilities

• Support Dealer Network CX Certification projects with review, consolidation, and submission of results.
• Assist in implementing and measuring regional Customer Experience strategies.
• Develop internal reports and high-impact PowerPoint presentations for leadership.
• Create reference materials and guides for CX initiatives and dealer certification.
• Support review and optimization of surveys for data quality.
• Coordinate monthly CX Ambassadors sessions and prepare presentations.
• Conduct functional testing for digital platforms, including OSB.
• Support month-end close and track NPS trends.
• Design visual communications like infographics for dealers.
• Maintain content on the FMCDealer portal and explore AI-driven insights.

Skills

Analytical thinking

Data interpretation

Communication skills

Leadership potential

Microsoft Office

Education

Final-year student in Business/Marketing/Industrial Eng/Data Analytics

Tools

Power BI

Excel (advanced)

ChatGPT/Copilot

Job description

Job Description

Ford Champs will allow to get to now different business areas through 12 months, while you improve your skills and become a better professional.

As a CX Ford Champ, you will play a key role between corporate strategy and dealer execution. You will assist with the review and submission of dealer certification results turning them into actionable insights. You will support activities into actionable insights through data and foster a culture of excellence by supporting our CX Ambassadors. Your work will directly impact how Ford customers interact with the brand, ensuring every touchpoint is optimized for satisfaction and loyalty.

Responsibilities

• Supporting the Dealer Network CX Certification project, including the review, consolidation, and submission of results from audits, mystery shopper evaluations, and dealer action plans.
• Assisting in the implementation and measurement of the regional Customer Experience strategy.
• Developing internal reports and high-impact PowerPoint presentations for executive leadership and the dealer network.
• Creating reference materials and guides (e.g., process guides, playbooks, and best-practice documents) to support dealer certification and CX initiatives.
• Supporting the review, evaluation, and optimization of sales and service surveys to ensure data quality.
• Coordinating and facilitating monthly presentations and sessions for the CX Ambassadors program.
• Conducting functional testing for digital platforms, with a specific focus on the Online Service Booking (OSB) system.
• Supporting month-end closing processes and tracking Net Promoter Score (NPS) performance and trends.
• Designing visual communication materials, such as infographics, to provide strategic support to Dealers.
• Managing content updates and maintenance for the FMCDealer portal.
• Leveraging AI tools and data management practices to streamline data analysis, automate reporting, and generate actionable insights from CX data sources.

Qualifications

Education: Active student currently enrolled in the last 2 semesters of a degree in Business Administration, Marketing, Industrial Engineering, Data Analytics, or a related field.

Languages: Business English proficiency, 90% (Advanced oral, reading, writing, and listening skills).

Analytical Skills: Strong ability to interpret data, identify trends, and generate concise reports; basic knowledge of data management and AI tools (e.g., Power BI, Excel advanced functions, ChatGPT/Copilot) to support data analysis and reporting is a plus.

Communication: Excellent verbal and written communication skills for interacting with internal stakeholders and dealer management.

Core Competencies

• Proven ability to work effectively in collaborative team environments.
• Strong leadership potential and a proactive, self-starting attitude.
• Multitasking and organizational skills to manage competing priorities.
• An innovative mindset with a focus on continuous process improvement, including curiosity for AI and data-driven tools.
• Proficiency in Microsoft Office Suite (PowerPoint and Excel are essential) and basic graphic design awareness.
• Familiarity with data management concepts and interest in applying AI to improve reporting and analysis.

DISCLAIMER

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

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About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

About The Team

Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.