Customer Support Representative

Outsourcing Advantage; México; Presencial; MXN 167.400 - 245.520; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly payments

Weekends off

Growth opportunities

Diverse projects

Descripción de la vacante

Outsourcing Advantage is seeking a Customer Support Representative to join our US-facing team from Mexico. You will handle inquiries via phone, email, chat, and social channels, aiming to resolve issues promptly while delivering excellent service.

Ideal candidates bring at least 2 years of customer service experience, strong English skills (C1+), experience with CRM/ticketing systems, and a professional, multitasking mindset. Availability for ET business hours is required.

Formación

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
• Availability to work during Eastern Time (ET) business hours.

Responsabilidades

• Respond to customer inquiries.
• Resolve issues professionally.
• Document interactions accurately.
• Escalate complex issues.
• Meet response-time goals.
• Maintain customer satisfaction.
• Collaborate with internal teams.
• Follow company procedures.

Conocimientos

Customer service

English proficiency

CRM/ticketing experience

Problem solving

Multitasking

Professional attitude

Reliable internet

Customer-focused mindset

ET business hours availability

Herramientas

Zendesk

Freshdesk

Intercom

Salesforce

Descripción del empleo

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

Responsibilities

• Respond to customer inquiries.
• Resolve issues professionally.
• Document interactions accurately.
• Escalate complex issues.
• Meet response-time goals.
• Maintain customer satisfaction.
• Collaborate with internal teams.
• Follow company procedures.

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
• Availability to work during Eastern Time (ET) business hours.

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce.
• BPO or SaaS experience.

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.
• Growth Opportunities