Customer Service Agent remote Panama, Mexico, Suriname

Classifieds24; México; Híbrido; MXN 167.422 - 188.350; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Solid track record of performance

Broad learning opportunities

Flexible working options

Descripción de la vacante

Classifieds24 is seeking an experienced BPO agent focused on delivering professional customer support via phone, email, or text. The role emphasizes non-technical and technical assistance with guideline-driven processes to enhance the customer experience.

The position offers full-time engagement with a USD 9,600 - 10,800 annual salary range and flexible working options. Immediate availability is preferred for rapid onboarding in a fast-paced environment.

Formación

• Analytical and critical thinking are essential.
• Strong oral and written communication abilities are required.
• Advanced English level is necessary for daily interactions.

Responsabilidades

• Handle inbound calls and emails professionally.
• Resolve inquiries to ensure customer satisfaction.
• Coordinate with internal teams for accurate order processing and timely delivery.
• Escalate feedback as needed.

Conocimientos

Analytical thinking

Communication skills

Advanced English

Teamwork

Attention to detail

Multitasking

PC navigation

Quiet workspace

Problem solving

Self-motivation

Immediate availability

Descripción del empleo

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

Responsibilities

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Qualifications

• Analytical and critical thinking
• Strong oral and written communication abilities.
• Advanced English Level
• Teamwork oriented
• Strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Quiet and distraction-free environment to work
• Problem-solving
• Possess self-motivation to achieve and exceed goals
• Immediate availability preferred.

Benefits

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Flexible working options

Job Details

• Full Time
• Job Engagement
• Contract
• USD 9,600 - 10,800 pa