Customer Service Agents -Bilingüe - Mérida

Concentrix; Ciudad de México; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Weekly/biweekly/monthly activities

Raffles and prizes

Job summary

Concentrix Mérida is seeking a bilingual Customer Service Agent to interface with customers via inbound calls, outbound calls, or online channels, providing support and solving routine issues for clients.

The role emphasizes English proficiency, a high school diploma or equivalent, and the ability to multitask in a diverse, global team. Career growth, incentives, and a supportive work culture are highlighted.

Qualifications

• Intermediate to advanced English required.
• High School diploma or equivalent.
• 6 months minimum of experience in call center customer service (desired).
• Ability to multitask and adapt to changes.
• Strong communication and listening skills.
• Reliable with attention to detail.
• Team player capable of independent work.
• Shift rotation capability as needed.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems regarding client’s product or services.
• Demonstrate patience and maintain a professional tone with customers.
• Troubleshoot to provide a great customer experience and resolve issues.
• Operate in a fast-paced, high-production work environment and be flexible to change.

Skills

Active listening

Excellent communication

Multitasking

Problem solving

English proficiency

Teamwork

Adaptability

Education

High School diploma or equivalent

Tools

Job description

Customer Service Agents - Bilingüe - Mérida

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Job Type: Full-Time

Location: Mérida, Yucatán

What’s in it for you?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

What you want matters to us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff. No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think.

What would you bring to our team?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

To become a part of our team:

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service(Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; including the ability to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Shift rotation capability as needed
• Based on location and / or program, additional experience / skills may be required

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more: Concentrixon Facebook |Concentrix on Instagram |www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location: MEX Mexico City Downtown Insurgentes Language Requirements: Time Type: Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.