Customer Service Agents - Español - Mérida

Concentrix; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Global opportunities

Employee benefits

Job summary

Concentrix is hiring Customer Service Agents - Español in a full-time role in the Mexico City area. The Advisor I interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements, providing service support and resolution of routine problems.

The position emphasizes strong customer service, effective communication, and the ability to adapt to changes, with English language requirements and a pathway for career development.

Qualifications

• Courteous with strong customer service orientation.
• Intermediate - Advanced English level.
• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service(Desired).

Responsibilities

• Provide customer service support and resolve routine problems via inbound/outbound calls or online.
• Interface with customers to address inquiries and guide them through simple solutions.

Skills

Customer service

English level

High school diploma

Call center experience

Job description

Job Title: Customer Service Agents - Español - Mérida Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Job Type: Full-Time Location: Insurgentes Sur, Mexico City

WHAT’S IN IT FOR YOU?

A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive perks and benefits Opportunity for monthly performance incentives Great weekly, biweekly and monthly activities Great raffles and prizes

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff. No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts. This role is the perfect opportunity for someone considering a career in customer services.

TO BECOME A PART OF OUR TEAM:

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service(Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; including the ability to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Shift rotation capability as needed
• Based on location and / or program, additional experience / skills may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions. Location: MEX Mexico City Downtown Insurgentes Language Requirements: Time Type: Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Learn more: Concentrixon Facebook |Concentrix on Instagram |www.concentrix.com