Renewals Specialist

Restaurant365; Ciudad de México; Híbrido; MXN 420.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Dental Insurance

Meal Vouchers

30-day Christmas bonus

Saving Fund

Descripción de la vacante

Restaurant365, a SaaS innovator in the restaurant industry, seeks a Renewal Specialist to own the renewal lifecycle, from early-stage opportunities to quoted renewals, ensuring sharp forecast accuracy and robust CPQ management.

This role partners with CS, Sales, and Finance to guarantee seamless renewals, manage multiple cycles, and drive growth through automation. Hybrid Mexico City-based with some US-holiday support, English communication required.

Formación

• 3–6+ years’experience in renewals management (preferably SaaS renewals), account management, sales operations with commercial responsibility.
• Strong experience processing renewals and contract amendments, including pricing adjustments and approvals.
• Experience supporting Enterprise and/or Mid-Market SaaS accounts
• Strong experience with Salesforce, renewal forecasting, contracting workflows and SaaS pricing structures (ARR, multi-year, uplifts).
• Demonstrated proficiency in verbal and written English to communicate with global customers and internal teams.
• Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.
• Analytical mindset to track and report on retention/renewal metrics.
• Ability to work cross-functionally with multiple teams to drive customer success.
• Experience with automation or AI-enabled tools to optimize processes.
• Experience with subscription-based or recurring revenue models is a plus.
• Ability to work a hybrid schedule with three days per week onsite in our Mexico City office and support US operations on select holidays.

Responsabilidades

• Own the renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.
• Own renewal execution mechanics while ensuring pricing changes that cause contraction are aligned with the Customer Success Manager.
• Ensure contraction rationale is documented in Renewal Opportunity, forecast adjustments reflect revenue changes, and cross-functional visibility is maintained.
• Maintain accurate and timely records of renewal activities in CRM/ERP tools (e.g., Salesforce, CPQ, Intacct).
• Activate and manage Renewal Opportunities in Salesforce CPQ; generate accurate Renewal Quotes; maintain forecast precision within ±5%.
• Drive on-time renewal completion; coordinate approvals and exception workflows.
• For Digital/Scaled DST customers under $50K ARR, own full renewal lifecycle through automation-driven model.
• Monitor usage and payment risk signals; trigger save plays when thresholds are breached; issue renewal quotes via CPQ automation; identify growth opportunities for Sales.

Descripción del empleo

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Renewal Specialist owns the commercial renewal process beginning120 daysprior to contractexpiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.

While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager(CSM), whoretainschurn accountability for their Book of Business.

The Renewal Specialist ensures:

• Contraction rationale is documented in the Renewal Opportunity

• Forecast adjustments reflect approved revenue changes

• No renewalproceedswithout cross-functional visibility

• Accurate andtimelyrecords of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)

How you'll add value:

CPQ & Forecast Ownership

This role is fully accountable for:

• Activating and managing Renewal Opportunities in Salesforce CPQ

• GeneratingaccurateRenewal Quotes

• Maintaining forecast precision within ±5% variance

• Driving on-time renewal completion

• Coordinating approvals and exception workflows

Digital/ScaledRenewal Motion

For Digital/Scaled (DST) customers under $50K ARR, the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including:

• Monitoring automated usage and payment risk signals

• Triggeringsaveplays when thresholds are breached

• Issuing renewal quotes via CPQ automation

• Maintaining forecast ownership for the DST portfolio

• Identifygrowth opportunities for Sales

• CSM and Account Executive (AE)involvement occurs only whenescalationthresholds are met.

Success Metrics (Refined)

• Gross Revenue Retention (GRR) influence

• Net Revenue Retention (NRR) influence

• Forecast Accuracy (±5%)

• On-Time Renewal Rate (>95%)

• Reduction in Surprise Churn

• Reduction in Last-Minute Concessions

• DST Renewal Completion Rate

What you'll need to be successful in this role:

• 3–6+ years’experience inrenewalsmanagement(preferably SaaS renewals),accountmanagement,salesoperations, orCustomer Success with commercial responsibility.

• Strong experience processing renewals and contract amendments, including pricing adjustments and approvals.

• Experience supporting Enterprise and/or Mid-Market SaaS accounts

• Strongexperience andproficiencywithSalesforce,renewal forecasting, contractingworkflowsandSaaS pricing structures (ARR, multi-year, uplifts).

• Demonstrated professionalproficiencyin both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).

• Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.

• Analytical mindset with the ability to track and report on key retention and renewal metrics.

• Ability to work cross-functionally with multiple teams to drive customer success.

• Experience with automation or AI-enabled tools tooptimizeprocesses.

• Experience working with subscription-based or recurring revenue models is a plus.

• Ability to work a hybrid schedule with three days per week onsite in our Mexico City office.

• Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs.

Benefits and Compensation

We also offer a comprehensive benefits package.

Benefit options include:

• Law Benefits
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Meal Vouchers
• 30-day Christmas bonus
• Saving Fund
• And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.