Hybrid Customer Success & Growth Partner

MezTal; Región Centro; Híbrido; MXN 360.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas Bonus

Major Medical Insurance

Minor Medical Insurance

Life Insurance

Hybrid work model

12 vacation days

Descripción de la vacante

MezTal is seeking a Customer Success professional to own engagement and retention within existing accounts. The role focuses on building meaningful relationships, delivering measurable outcomes, and driving growth through renewals and upsell opportunities.

You will monitor customer health, lead proactive outreach, and collaborate with cross-functional teams to improve adoption and value realization. This position offers a base salary plus performance-based incentives and requires residing in

Formación

• Fluent English communication; near-native preferred.
• Must live in Guadalajara, Jalisco.
• Valid U.S. Visa required.
• 3+ years in Customer Success, Account Management, or related areas.

Responsabilidades

• Build and manage trusted relationships across customer journey.
• Proactively monitor health, usage, and adoption metrics.
• Drive renewals, upsell, and account expansion in existing customers.
• Collaborate with Sales, Operations, Product, and CS teams.

Conocimientos

English communication

US visa holder

Account management

Customer success

Opportunity identification

Retention & growth

Stakeholder management

Proactive mindset

Adaptability

Performance-driven

Descripción del empleo

MezTal is seeking a Customer Success professional to own engagement and retention within existing accounts. The role focuses on building meaningful relationships, delivering measurable outcomes, and driving growth through renewals and upsell opportunities.

You will monitor customer health, lead proactive outreach, and collaborate with cross-functional teams to improve adoption and value realization. This position offers a base salary plus performance-based incentives and requires residing in