Customer Success Manager (Mexico - Remote)

BETWEEN Group; Región Centro; Remote; MXN 279,000 - 357,000; Full time

Job summary

BETWEEN is seeking a Customer Success Manager to manage B2B clients in the company\'s 3D printing service model. You will ensure value realization, renewals, and portfolio health while coordinating with cross-functional teams.

The role requires strong English, 2+ years in customer success or related roles, and a proactive approach to customer advocacy. Remote-friendly in Mexico or Colombia.

Qualifications

• Excellent English (C1+) is required for daily collaboration with international teams and customers.
• 2+ years in Customer Success, Account Management or B2B post-sale roles.
• Experience handling challenging or dissatisfied customers and turning around conversations.

Responsibilities

• Lead customer onboarding after contract signature.
• Be the main point of contact for customers: questions, issues and escalations.
• Manage difficult conversations with unhappy customers and turn them around.
• Coordinate with internal teams (subscriptions, technical support, billing, sales operations) to solve issues.
• Drive renewals, retention and account growth.
• Track customer health and report on your portfolio.

Skills

English proficiency

Customer success

Account management

B2B post-sales

CRM experience

Tools

Salesforce

HubSpot

Zendesk

Job description

At BETWEEN, we offer the opportunities you need to reach your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We provide support across a wide variety of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop custom technological solutions from our BETWEEN Labs.

We are looking for a Customer Success Manager to join a global technology company's 3D Printing business. The business offers 3D printing "as a service": customers have the printers on site and pay based on usage. You will manage B2B customers after the contract is signed and make sure they get value from the service, stay and grow.

Responsibilities

• Lead customer onboarding after contract signature.
• Be the main point of contact for customers: questions, issues and escalations.
• Manage difficult conversations with unhappy customers and turn them around.
• Coordinate with internal teams (subscriptions, technical support, billing, sales operations) to solve issues.
• Drive renewals, retention and account growth.
• Track customer health and report on your portfolio.

Conditions

• Permanent contract
• 100% remote work from anywhere in Mexico or Colombia
• Salary aligned with experience and the market, ranging from 25,000 to 32,000 MXN gross/month.
• Flexible working hours.

Requirements

• Excellent English (C1+), spoken and written. This is a must: daily work with international teams and customers (an English proficiency test will be conducted during the selection process).
• 2+ years in Customer Success, Account Management or B2B post‑sales roles.
• Proven experience handling demanding or dissatisfied customers.
• Strong organization and ownership of a customer portfolio.
• Experience with CRM tools (Salesforce, HubSpot, Zendesk or similar).

Nice to have

• Experience with subscription, SaaS or pay-per-use models.
• Background in technology, printing or industrial equipment.
• Portuguese.