Customer Success Manager, Exposure Management

SmartRecruiters, Inc.; México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Check Point Software Technologies is seeking a dedicated Customer Success Manager (CSM) to bolster our Exposure Management Customer Success team across the Americas. You will oversee the entire customer lifecycle from onboarding to renewals, serve as the primary liaison for Exposure Management clients, influence product direction with feedback, and drive adoption and expansion.

Reporting to the CSM Team Leader, you will help shape our global expansion strategy and ensure customers realize value

Formación

• 6+ years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years as a Customer Success Manager or in a similar B2B role.
• Bachelor’s degree in engineering or a relevant discipline.
• Prior experience in account management or commercial roles.
• Proficiency in English (Speaking, Reading, Writing).
• Authorized to work in Mexico without employer sponsorship.

Responsabilidades

• Oversee the entire customer lifecycle, from onboarding to renewal.
• Serve as the primary liaison for Exposure Management clients across the Americas.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives and drive value realization.
• Cultivate enduring relationships and foster business growth.
• Gather and channel customer feedback to internal teams.

Conocimientos

Customer success

B2B experience

English proficiency

Account management

Cybersecurity knowledge

Educación

Bachelor’s degree in engineering or related field

Descripción del empleo

Customer Success Manager, Exposure Management

• Full-time
• CP Department: Exposure Management

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

We are in search of a dedicated Customer Success Manager (CSM) to bolster our Customer Success team.

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.
• Champion customers' interests within Exposure Management, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.

The Customer Success Manager will report directly to the CSM Team Leader and play a pivotal role in this global expansion strategy, positioning us as the premier cyber intelligence provider globally.

Requirements:

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• Bachelor’s degree in engineering or a relevant discipline.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Proficiency in English (Speaking, Reading, Writing) is essential
• Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.

EOE M/F/Veterans/Disabled

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