Senior Cybersecurity Customer Success Manager

Check Point Software; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Check Point Software is seeking a dedicated Customer Success Manager (CSM) to strengthen our Customer Success team in Mexico. You will oversee the complete customer lifecycle—from onboarding to renewals—while championing client value and driving product enhancements.

With 6+ years in customer-centric roles and 4+ years in CSM or equivalent, you will navigate cybersecurity domains, collaborate with cross-functional teams, and communicate effectively in English.

Formación

• Minimum 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• Bachelor’s degree in engineering or a relevant discipline.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Proficiency in English (Speaking, Reading, Writing) is essential.
• Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.

Responsabilidades

• Oversee the entire customer lifecycle, including onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.
• Champion customers' interests within Exposure Management, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.
• Cultivate enduring relationships with customers from onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.

Conocimientos

Customer success

Cybersecurity

B2B experience

English proficiency

Account management

Educación

Bachelor's in engineering or related

Descripción del empleo

Check Point Software is seeking a dedicated Customer Success Manager (CSM) to strengthen our Customer Success team in Mexico. You will oversee the complete customer lifecycle—from onboarding to renewals—while championing client value and driving product enhancements.

With 6+ years in customer-centric roles and 4+ years in CSM or equivalent, you will navigate cybersecurity domains, collaborate with cross-functional teams, and communicate effectively in English.